“I have no idea how or by who it is considered 5 stars hotel..!Its a trap.! Worse service EVER1- rooms are renovated (very good) but not clean enough. 2- lobby is disappointing and reception staff is Very rude. 3- only one elevator 4- beach is NOT included you have to pay and the beach management is unprofessional (ill talk about it next. 5- i stayed two nights (three days) and the espresso in the room wasn’t refilled and the cups wasn’t replaced. 6- the service is horrible in that hotel starting from luggage collection to pickup and all in between. The only good thing is the room designs. 7- if you have high expectations.. its not the place you want to be in. No tengo idea de cómo o por quién se considera un hotel de 5 estrellas..! Es una trampa.! El peor servicio NUNCA1- las habitaciones están renovadas (muy bien) pero no lo suficientemente limpias. 2- el vestíbulo es decepcionante y el personal de recepción es muy grosero. 3- solo un ascensor 4- La playa NO está incluida, tiene que pagar y la administración de la playa no es profesional (hablaré de eso a continuación). 5- Me quedé dos noches (tres días) y no se rellenó el espresso de la habitación ni se repusieron las tazas. 6- el servicio es horrible en ese hotel, desde la recogida del equipaje hasta la recogida y todo lo demás. Lo único bueno son los diseños de las habitaciones. 7- si tienes altas expectativas... no es el lugar en el que quieres estar.”

“I have no idea how or by who it is considered 5 stars hotel..! Its a trap.! Worse service EVER 1- rooms are renovated (very good) but not clean enough. 2- lobby is disappointing and reception staff is Very rude. 3- only one elevator 4- beach is NOT included you have to pay and the beach management is unprofessional (ill talk about it next. 5- i stayed two nights (three days) and the espresso in the room wasn’t refilled and the cups wasn’t replaced. 6- the service is horrible in that hotel starting from luggage collection to pickup and all in between. The only good thing is the room designs. 7- if you have high expectations.. its not the place you want to be in.”