“This is the first review I have ever written, but I knew I had to write one as soon as we left. Upon checking in the receptionist said we had a great room in front of the lake. What we didn’t know is that the lake looks like a swamp. The lake is unclean and we knew that this was not a good start to the trip. The first night there we cleaned the room ourselves because it felt dirty. Lampshades had stains, wall in bathroom had mold. Since we couldn’t cancel to get our money back we bought a bathroom shower May just so we could take showers and not feel completely gross. We used our own blankets to sleep on, and we did not walk around without shoes on. Our first night there we only had one towel in the bathroom. My boyfriend went to the front desk to nicely ask for more towels since there were four of us in the room. They said they would bring them to our room right away. Two hours go by and still no towels. We tried using the hotel phone to call the front desk, but it was missing buttons and did not work. I tried calling but the phone just kept ringing. After 10 minutes Kevin answered and said he would personally see to it that we got towels- I never saw Kevin. I finally took a shower at 11:30 after walking to the front desk and speaking to a rude receptionist, and then grabbing a worker who was riding a golf cart with towels. We stayed here for 4 nights and in total saw 6 cockroaches. We tried calling and we tried going to the front desk but there was no one there to help us. This is the most disgusting hotel I have ever stayed at. I am writing this so if you have a reservation you can cancel or really think about staying here. The one positive thing that I will say is that it is very close to Disney World. If you’re staying with family and going on vacation, I would highly recommend not staying here and ruining your vacation.”

“I read the reviews after paying a non refundable room fee for 3 nights. Based on the reviews I was afraid to go and expected the worst. I was pleasantly surprised. Although the carpets were stained, the room was clean. The beds and pillows were very comfortable. My room smelled nice. The air worked nicely, as well as, the power. It clearly an older facility, but for the price I paid, it was well worth it. It’s also so close to everything. The gentleman at the desk was extremely nice!”