“The quality of a hotel is not only the facilities, location, services, etc... But more importantly the staff quality.Everyone can buy expensive furnitures. But what makes the difference between these and a four seasons is only the staff.My experience with the staff in this hotel was pretty bad. Contradicting information, refusal to be wrong, keep arguing, making fake excuses etc...This hotel does bike rentals. As displayed online. This afternoon, I was told there was no bike rental service during covid, because you know... Sanitizing bike handles and seat+pedals is not possible... A few hours later, I was told when asking where the closest bike rental shop is (because this feature is the reason I chose this hotel). I was told that there was never ever bike rental at the hotel. Apparently, there was numerous calls so that this service is removed from their platform online. Weird that the receptionist would know that and weird it would be her job to do this.Before leaving, the staff chief saw a 1st version of my review and told me that it was really long ago. So long ago that the staff doesn't know it. I'm not finding it consistent with the cleaning handles story, which would have meant that the bike rental service was here before Covid (1 year).Well, like a lot of things with Italians, very inconsistent service, unreliable. 4 stars on the hotel door doesn't mean anything here.I guess that's the reason why Ferrari now belongs to Fiat...No hello/bonjourno when you step in, from anyone. You definitely won't be caught off guard by staff politeness like in many other hotels. The cleaning ladies in the corridor don't say it, the receptionist doesn't say it, the restaurant valet neither.The bottle of water is 2.5 euros lolEven the cheapest hostel in town will give you a free bottle of water.The Internet ?! Slow speed. You have to pay extra for acceptable speed... MacDonald's has a faster free wifi...Well, they treat their clients like walking wallets. The fact that you pay more doesn't make it better, or getting more, far from it.A 4 star facility with a motel staff service level, not switched on, no sense of anticipation or minimum sense of service.Last time I saw that was in a declining hotel chain in North America.The facilities are nice and modern though, the doors are definitely noise blocking. But the AC has that buzz that comes every minute. Hard to forget it when you try to go to bed. Had to switch it off. Maybe it's only my room, but when someone else flushes, I can hear the water flowing through the pipes. Also, I could hear people talking (faint) from the vent duct of the washroom.Location is great, Central, easy access to bikes and bike lanes.”

“Quartos mobilados com bom gosto, espaçosos e imaculados, mas alguns deles sem bidé, especifique-o no check-in para não ter de pedir uma mudança de quarto. Cama queen ultra-confortável, sem chaleira no quarto, mas talvez nos quartos superiores já exista (tivemos um padrão). O nosso, 204, também tinha uma visão dupla. E quanto ao profissionalismo e cortesia do pessoal da recepção... e sobretudo do pequeno almoço... todos requintados, atenciosos e respeitosos com as regras anti-covid... (um pouco menos cuidadoso em vez dos da noite serviço). Não hesitarei em voltar ao Moscova, muito menos em recomendá-lo!”