Experience Luxury and Adventure at RIU Yucatan in Playa del Carmen

Nuno Silva

Sep 20, 2022

5

Um hotel muito bom a todos os níveis. Muito amplo e muitas árvores e zonas verdes nas quais podemos encontrar Cutias (roedores), macacos, esquilos entre outros o que torna engraçado o hotel. Restaurantes temáticos bastante bons e também o buffet tanto ao almoço como ao pequeno almoço com bastante variedade. Piscina principal grande e mais uma perto do lobby mais pequena mas também mais tranquila, piscina/bar podia ser um pouco maior mas serve perfeitamente, a 2 passos de uma praia espetacular (se não tiverem azar de apanhar sargaço que infelizmente é comum). Uma falha é a música na zona da piscina não estar a tocar todo o dia. Ótimos quartos e espaçosos. Tem bebidas e frigorífico no quarto, secador cabelo, tábua passar a ferro, ferro, tv, cofre e guarda chuva. Não hesitem se estão com dúvidas de escolher este hotel. E para quem quer estar ligado as redes sociais o Wifi apanha toda a zona do Hotel e chega ao mar e cada quarto tem direito a dois acessos.

Enrique Pérez

Sep 06, 2022

5

Buen hotel para visitar en familia. Habitaciones, comida, servicio excelente.Único detalle la regadera es un poco pequeña y un poco resbalosa. De ahí en fuera todo bien. Lo recomiendamos.Gracias por el detalle dejado en mi habitación por mi cumpleaños.

Olga Godoy Garcia de Mateo

Sep 06, 2022

4

Es una pena, lo visité en 2008 antes de volver este año,antes era mucho más bonito ya que era decoracióncolonial y tras la reforma sigue siendo muy anticuado,habitaciones muy frías,nada acogedoras,con luces blancas que lo hace parecer un hospital, la cama estupenda, grande y cómoda, las almohadas están muy bien. Echamo mucho en falta que no pongan nada en tocador, en todos los buenos hoteles ponen, gorro de baño,pequeños costureros, jabones de manos, gel de ducha, champú, body Milk, aquí se limitan a una pastilla o dos de jabón de manos, y undispensador dentro de la ducha de gel y champú,dos en uno, el cual es malisimo, menos mal que siempre llevo mi propio champú,tuvimos que comprar gel de ducha y loción hidratante. La cantidad de agua que sale de la ducha es bastante deficiente, apenas sale agua y cuando lo hace es con mínima presión. La comida bastante regular frente a otros resorts. Por lo demás muy limpio y el aire acondicionado funciona muy bien, el servicio de los empleados muy bien. En cuanto a la ubicación es estupenda por lo cerca que está de Playa del Carmen y la quinta avda, además en Playacar hay upequeño centro comercial donde se pueden alquilar patinetes eléctricos para ir hasta Playa del Carmen,la hora son 8 dolares y el día completo 25$. La playa aunque tenía sargazo muy bien porque lo retiraban los empleados todo el día.

Olaia Capón

Aug 30, 2022

5

Hemos estado ahí un total de 8 días, y aunque es verdad que las habitaciones deberían tener una pequeña reforma para actualizarlas, todo lo demás ha sido perfecto. El trato del personal increíble, todos muy atentos y educados. La comida de todos los restaurantes muy buena. Lo bueno que tieneRIU es que puedes movertepor todos los que están cerca. Volveríamos a repetir sin dudarlo

Sonia RicoJover

Aug 20, 2022

4

Estuve con mi pareja de luna de miel y la verdad que estuvimos muy a gusto.Lo que más nos gustó: variedad en restaurantes con cosas diferentes cada día, playa muy limpia, buena atención por parte del personal y entorno muy bonito (además muy cerca para ir caminando al centro dePlaya del Carmen).Lo que menos nos gustó: la habitación estaba bien pero no para ser un 5 estrellas. Esperábamos otra cosa. Tampoco nos gustó que las piscinas están muy muy calientes (no sabemos si esto es algo extendido a otros hoteles, pero desde luego demasiado caliente para refrescarnos).

Mónica

Aug 20, 2022

1

Para ser un 5 estrellas , las habitaciones están bastante antiguas. Ofrecen actividades acuáticas gratuitas que al final hemos realizado contratando a otra empresa porque la que colaborada con el hotel es muy poco profesional y lo único que hacen es darte largas. La playa sucisima llena de sargazo todos Los días,lo que buscas en un destino como Playa del Carmen es poder disfrutar de aguas cristales y no marrones..Cero recomendable, para no repetir.

Sebastian Medina

Aug 20, 2022

2

Hemos pasado unas muy buenas vacaciones en este hotel en el Caribe Mexicano. Vamos a destacar que es un hotel de playa y en el Caribe. Es decir naturaleza se impone antes que el lujo. Las habitaciones son mejorables y la humedad es más típica de la zona que de las habitaciones, es imposible no sentir olor a humedad y sentir la típica humedad del caribe en la piel. La comida es muy buena en todos sus restaurantes. Es muy mejorable la atención al cliente es constante la ideología de sacar ventaja con las propinas y hacen una gran diferencia con los turistas americanos a los españoles ( estos dejan más propinas ). El hotel en general esta muy bien y además tienes accesos a sus tres hoteles que están a pie de playa, el Yukantan es el mejor. Resumen: Buen hotel para ir en familia , sin grandes lujos , buena comida y servicios en general y una atención al cliente mejorable.

Elliott Morris

Aug 20, 2022

2

A number of things went wrong here. At first the toilet in our room didn’t flush so we had to get a plumber in once to fix it. It then broke again so had to get the plumber in a second time. Secondly, our shower was temperamental and never went the right temperature, only super warm or freezing cold. Then our safe with all of our excursion tickets, my laptop, and our passports would not open so we had to get a technician in for over an hour while he tried to open it (he said it was pure luck that he managed to open it - he wasn’t even a licensed technician - just the restaurant manager). The food has been very average and after two weeks we got so bored of it, as it is the same food every day with no variety. The cleaning ladies took our hand soap and took ages to bring us a new one, I had to stay in my room for all of this time as I need hand soap to wear my contact lenses. The only reason why I didn’t give it one star was the entertainer called Gustavo who was the funniest person I have ever met and made my whole holiday. Overall I am greatly disappointed with the hotel and won’t be coming back.

Sofia Pountney

Aug 13, 2022

5

I stayed here in May 2022 for 11 nights and have been meaning to do a review ever since!! Honestly such an amazing resort, I would recommend this to anyone, the drinks, food, staff and vibes are amazing! Literally I cannot fault anything, the only thing I would say is it does get loud at night (until about 11pm) so maybe not a place for babies but other than that it was a totally wonderful stay. The cocktails are amazing, and the bar staff by the pool will pretty much make you anything you ask for. There are so many different restaurants, really liked the steakhouse and the main one and the lunch options in La margarita are amazing (DIY taco station), and there is a white party and neon party every Friday in Riu tequila opposite which you can attend if staying here (and also use their facilities). Hotel is on the beach so you can walk down it for a good hour also

Fernando Valdemar Ribeiro

Jul 20, 2022

3

Este hotel não é cinco estrelas. Comida repetitiva Limpeza deixa muita a desejar. A precisar de obras profundas não de retoques. As únicas coisas positivas mas que não compensa o preço é a praia e a simpatia da maioria dos empregados

Ana Bela Quintela

Jul 20, 2022

5

Fantástica comida e com grande variedade e qualidade. Quartos enormes e com 2 camas extra size . Aconselho

Morgan Frostman

Jul 19, 2022

5

We had a great time here. The hotel was very clean, the bartenders were amazing and so nice! The beach was very close and you will never be bored with all of the activities that the resort has to offer. Also- the food is AMAZING.

Michael Teixeira

Jun 20, 2022

3

Chegamos ao hotel no dia 15 de Maio por volta das 21:30h, fizemos o check-in e sobraram apenas uns minutos para comer no restaurante La Hacienda junto à recepção e a comida já estava meia fria. Eu e a minha mulher ficamos no quarto 9301(o mais longe da praia e piscinas) e os nossos amigos no 8303. O quarto estava com um cheiro a cloro insuportável, cheio de formigas, com os lençóis cheios de manchas, maus acabamentos, ferrugem na casa de banho, as garrafas de licor todas vazias, a bancada da casa de banho suja e com cabelos e as portas do armário cheias de marcas. Fizemos queixa na recepção mas não nos foi possível mudar de quarto naquela noite pois o hotel estava cheio mas no dia seguinte iriam fazê-lo, ainda assim pedimos para que alguém fosse fazer a cama com outros lençóis e após uma hora de espera e 3 chamadas para a recepção apareceu um miúdo com os lençóis que nos disse que nem a cama sabia fazer. No dia seguinte voltamos à recepção e foi-nos dito que nos iriam dar outro quarto, o 5303 e que um empregado iria mudar as nossas malas de quarto. Preenchemos uma queixa na recepção e às 15h o quarto estava pronto e neste parecia tudo em ordem, estava mesmo perto da praia e piscinas e por volta das 17h os macacos nas árvores junto à varanda ainda nos deram um espetáculo de acrobacias. O serviço de quartos é apenas para fazer a cama e trocar toalhas pois não limpam nada. Os empregados são todos muito simpáticos em geral, tirando um ou outro no bar na entrada que eram algo arrogantes. O resto da semana foi tranquila e ainda nos informamos acerca das actividades aquáticas a que se tem direito mas não nos foi dada uma prancha de bodyboard pois estava algum vento, o que achei algo estúpido pois foram os únicos dias em que houve ondas, sendo assim, só emprestam as pranchas se não houver ondas, o que não tem lógica nenhuma. A nível de comida é o normal neste tipo de resorts se bem que acho que na minha opinião deviam ter áreas no buffet com mais pratos já prontas e mais opção para pessoas vegan. As atividades do Staff RIU são muitas e variadas e estão sempre a interagir com as pessoas o que é muito bom. Para quem consome cocktails com gelo triturado, não aconselho pois todos nós andamos mal da barriga devido a isso. Por muitas vezes a piscina era inderditada por haver sujidade mesmo durante a manhã e tarde.

Flavio Cuéllar

May 20, 2022

5

Muy buena experiencia. Nos están cuidando de lujo. Lo que me encanta es la actitud del personal. El hotel está muy bien, pero la atención que estamos recibiendo hace que estemos en la gloria. Hay variedad de restaurantes, y la comida está muy rica. Enhorabuena por vuestro trabajo y hacernos pasar unos días de encanto!!

Shannon Fehlberg

Apr 28, 2022

5

Great resort! Our room was 2 separate beds put together which was strange but it worked. They make you wear masks in outdoor restaurants but only to walk around not to sit. They also only do temperature checks at breakfast, also strange. Overall a great place and hopefully the next time we come back the mask rule will be gone!

Andrea Chico

Apr 20, 2022

4

Loved my stay here for our Honeymoon! We always had beverages on our hand and on our mini fridge. It was a lovely stay, the only thing I didn't like was that there was no ocean view, but the service was amazing, the food, the facilities, loved it! I can't wait to go back

Willie The tall kid

Apr 20, 2022

2

Great beach and pool. Food was usually very good. Service was good. Rooms were awful. They smelled. Lots of broken things. Not clean. Asked several times for ac and a plumbing issue to be fixed. They never came. Luckily you don't spend all your time in a room at an all inclusive,but for the price paid the room should be better than a flea bag roadside motel. They aren't. I will spend my $$$ elsewhere next vacation. May not even look at other Riu.

Mathew Goeldner

Apr 14, 2022

5

We had a wonderful time here. The food was very tasty & had a lot of variety. The bartenders were all very good & extremely friendly especially Mimi, Betty, & Ismael. Betty got me coffee in the morning & Mimi our last evening cocktail. The entertainment team was really fun. All of them would do a good job of getting guests involved. Esteffani & Jazmin were a lot of fun for the evening shows but especially during the day with my kids. Don't miss the Coconut Party.

Taylor Noga

Apr 09, 2022

5

I stayed here for my first ever trip out of my country and I have to say I was not disappointed. The food was great and the staff were all so kind. We tried our best to tip as much as possible but they were not money hungry and didn't make us feel pressured to tip. I felt so comfortable there and our room was amazing. Such a beautiful resort. I will definitely stay again here if I get the chance to. They had the best shows every night and a huge party every friday, also mentioning they are very covid friendly which made me feel very safe. I am so sad to be home!

Eduardo Irigoyen

Mar 20, 2022

3

Fue 5 estrellas cuando lo inauguraron, en las habitaciones en los baños oxido en algunos sitios y cosas rotas. La limpieza buena y gente profesional. Los camareros de los restaurantes la mayoría muy agradables. La comida buena y variada.Cuidado con el timo de las habitaciones triples, cuando llegas te dicen después de pagar que donde caben dos caben tres y que es la política del hotel que son camas grandes y que nos apretemos.También creo que deberían controlar un poco el desfase de alguna gente, tuvieron que cerrar la piscina que tiene barra ya que de la castaña que tenían no controlaron sus esfínteres y se tiño de marrón el agua.No creo que vuelva demasiado desfase y poco control.

Carolina Carbonari

Dec 24, 2021

3

El hotel ha desmejorado mucho, la atencion no es la misma que hace unos años. No se cuidan algunos detalles de limpieza y todos es a las apuradas y sin ganas. Tuvimos mucha demora cada vez que hacian la habitación y no nos reponian los faltantes, siempre había q estar llamando para pedirlos. La comida buena, pero no es lo que era Riu hace unos años atrás, por lo menos aquí en México.

Ana Pires

Dec 24, 2021

2

Estive hospedada no Riu yucatan em novembro, má limpeza, piscina suja, impossibilidade de fazer late check out...Comoarado com outros resorts da própria cadeia, muito a baixo das espectativas. A nao voltar

Angie Magaña

Dec 17, 2021

5

Excelente super recomendado

Kurni Kova

Dec 17, 2021

4

El personal de 10. Tanto camareros como animadores. La humedad se notaba en las habitaciones. Nosotras estabamos en el bloque 8 y las sabanas se notaban húmedas. La comida normalita. Los diferentes restaurantes daban comida a la carta y estaban mejor. La animación nocturna un poco justa pero justificable por oa situación del covid. La animación diurna muy variada.

Rocío Jiménez

Dec 17, 2021

4

Grandes instalaciones y muy bien ubicado, a pie de playa y a media hora de la quinta Avenida. La comida es abundante y de calidad normal. Hemos echado en falta algo más de limpieza en todo el recinto incluida la habitación

Emi

Dec 17, 2021

5

Bonito, grande, limpio, bar abierto y ademas hay animalitos que se ve. Muy de serca(monos) (Quellón)

Andy Oakes

Dec 14, 2021

4

Great place for winter sunshine. Nice and relaxing on the beach. The late afternoons and evenings can get loud/busy when the alcohol kicks in and the groups get vocal. Pools aren't as clean as they look, we did scuba lesson and the pool closest to the towel hut was disgusting... Avoid the swim up bar.... the group of young adults would sit there all day and never seem to need the toilet!!!! All in all, nice place. Well worth the money.

Rosa Ma Medina

Dec 10, 2021

3

Me parece que es un buen hotel en general, pero para la categoría en la que está catalogado le fallaron un par de cosas…- No hay mesas limpias en los restaurantes, vi pasar a la chica de limpieza 4 veces por la misma mesa sucia y nunca la limpiaron.- En algunas ocasiones fuimos tratados no tan cordialmente por el personal. Respuestas frías, secas. Cuando salimos de vacaciones nos gusta que nos traten bien.- Las reglas COVID nadie las cumple… incluso los manteles de los restaurantes no los cambian, ni sanitizan.- Hay mucha gente !!- La coctelería es buena :) si dejas propina te la hacen con más amor.- En general la comida no es increíble pero cumple. El restaurante de especialidad Italiana súper bien, los meseros de ese restaurant muy lindos.- Lo que está fantástico es que a la hora que regreses siempre hay comida jajaj hasta te ponen un microondas para que te calientes una pizza (de las que sobraron obvio de la cena jajaj)

Fabia Ichaso

Dec 10, 2021

4

Lo pasamos muy bien.Los animalitos que se encuentran dentro del hotel, están bien cuidados. Lo único que me llamo la atención, fue que no había mosquitos, y después asocié que fumigan, y por eso todas las mañana veía en el pasillo hacia las habitaciones, muchas abejas muertas. Lo que significa que, mientras en otros lados del mundo, hacemos lo imposible para preservarlas, en Riu Yucatan de Playacar, las fumigan. Específicamente ésto, me cayó bastante mal. Entiendo que tienen que tratar de que los huéspedes lo pasen bien, pero con quese pongan repelente, estaríamos "preservando" un poco más el medio ambiente. Es mi humilde opinión. El resto, bien.

Eric Carstensen

Dec 10, 2021

2

Small dumb choices in the room make it difficult to recommend. Very firm beds, 1 ply tp, no way to watch Netflix or change the input of any kind on the TV. The resort, the bars, the restaurants are nice, but the rooms frustrate. It's nice but if you like a soft bed or want to watch Netflix on the TV then look elsewhere. Trying to go to bed on a hard bed with no Netflix is difficult

Doug Fujita

Dec 10, 2021

5

Great vacation, very good staff! Santos, Maria, David and many more made our stay memorable.

Federico Ardito

Dec 03, 2021

1

Una decepción total. El peor Riu que conocí. Es un hotel explotado de pasajeros al 100% de ocupación y se suma que la playa, los bares y el buffet lo comparten con el Riu Tequila. El hotel no da a basto y tiene muy poco personal.El hotel: - Check in muy lento - Desbordado de pasajeros - No se respetan los protocolos de higiene y COVID - Las piscinas repletas y suciasLas habitaciones - Son las más chicas de todo Mexico - Viejas , sin mantenimiento - El baño muy muy viejoLa comida - Una decepción absoluta, conozco más de 14 hoteles en Mexico y este es el peor. - La comida no es digna ni de un buffet del ejército, puro papas, salchichas, arroz, fideos… bien lowcost. - Los buffet desbordado de gente y sin comida de calidad. - Los restaurantes son lo mismo que el buffet, excepto el italiano que es algo más digno - Bebidas con alcohol todas de marcas ordinarias.No vale la pena ir, es una decadencia en todo aspecto. Cero atención al pasajero. Es un lowcost

Vania Pires

Nov 24, 2021

5

Férias maravilhosas 💯 localização top, melhor praia sem sargaço (tivemos lá em Outubro de 2021). Água limpinho, praia limpa com muitas palmeiras :) lindíssimo. Comida no hotel maravilhosa, experimentamos todos os restaurantes e acho que para all inclusive a qualidade é mesmo muito boa. A nível de bar, top bebidas com qualidade e estão sempre atenciosos e com sugestões dependendo dos gostos. Muitas atividades durante o dia, para quem fica na piscina. A única melhoria que poderiam fazer na minha opinião era os quartos que já são antiquados. Mas ainda assim tivemos sempre confortáveis, também pouco tempo passamos nos quartos. Na parte da noite também poderiam ter mais música do que os shows para quem gosta de dançar faltou um pouco isso, mas temos de ter em conta que com o COVID não estava a 100%. No geral adoramos e voltavamos de novo amanhã 😬🤣

Miriam Natuci

Nov 24, 2021

3

El hotel esta lindo, agradable, amables, tranquilo, la comida bien, solamente que en la noche cuando uno pide un trago en el lobby del hotello sirven en vasos plásticos. Y la verdad que siendo personas adultas y tratando de disfrutar del momento eso lo opaca. Pero lo mas lamentable es que de un grupo de personas que nos hospedamos, en tres habitaciones distintas , a 1 personade cada una de estashabitacionesnos robaron dinero. Este estaba en la caja de seguridad, ( que de seguridad solo el nombre). Enporta valores.Para que se tenga en cuenta. gracias.

Kseniya Yatsenko

Nov 24, 2021

5

This is the second time we come to the hotel, and love everything there from big spacious rooms to food selection in buffets to their very clean beach. On each of the holidays the stuff does an amazing job decorating the lobby and main restaurant. This place is a great choice for families with children, as the hotel has a lot of activities offered to guests of any age

kyra konsoulas

Oct 26, 2021

5

Just spent the week at Riu Yucatan and we would 100% recommend it to all! The beach was beautiful, the food was always very tasty, and the service was great. We had some issues with the water in our first room turning brown after a few minutes - Customer service gave us a new room the next morning. Our second room was great, even closer to the beach. Our AC stopped working one night, the next day they got someone in and fixed the problem. I can't recommend this place enough. Love that you have the option of going to other Riu Hotels as well. Super great location, and the beach is absolutely stunning and well maintained!

Alberto Fernandez

Oct 24, 2021

5

A great vacation time.Nice peoples, good service, very friendly. Food was amazing... firts time in that beautiful country.. I'm will looking on second trip as soon as I can.. Well located. Just5 minutes drive to downtown

Feodor Dolgov

Sep 24, 2021

5

My girlfriend and I absolutely loved this place! Our room was spacious and clean. The staff is friendly and welcoming. The food was delicious and natural, plus there was good variety. The pools and entertainment at the hotel was really fun. There are many animals on the hotel grounds. We would definitely come back again.

Angel Wilson

Sep 02, 2021

5

Staff are very friendly here. They definitely cater to your needs and concerns well. They clean thoroughly daily I've watched them on hands and knees cleaning couches in the lobby. Rooms are very nice but be prepared to exercise as there is no elevator but the walk up isn't bad. Definitely a nice place to stay, food was also good. I left my tripod in the lobby and they picked it up and held it for me. Love this place

PORTRAIT Xan

Jun 24, 2021

3

Serviço muito bom, pacotes interessantes. Comida em fartura e nada sofisticada.Estilo bastante duvidoso. Se procura sossego ou hotéis românticos, este definitivamente não é o seu lugar.

Cody Blattel

Jun 02, 2021

5

Honestly I would give the resort 4.5, and only because the buffets all tasted the same as far as the seasoning, and the meat was over cooked. That is partially due to the timing as I didn't get there when it was first put out, but there was a bit to be desired. That being said the Mexican and Japanese restaurants that made our food to order was amazing, and the grounds in general including the pool were stunning and the staff from servers to grounds keepers and even the people checking us in were amazing!!! We had a group of 6 with different orders and they took care of it like nothing! I recommend asking for Luis!!

Catarina Vieira

May 24, 2021

1

Positivo: praia fenomenal, zona de piscina grande, camas confortáveisNegativo: é impossível usufruir do material para os desportos aquáticos (bodyboard, kayak, etc) à mínima ondulação as atividades são canceladas, para alguém que veio do litoral português onde num dia bom as ondas têm pelo menos 1 metro achei ridículo;não há nada para pessoas de 20 anos, as atividades do hotel são para crianças ou adultos com mais de 50 anos; muito barulho durante o dia por causa das tais atividades; os espetáculos são muito fracos; os animadores homens estão sempre a fazer-se às raparigas e isso é muito desconfortável; há muito marketing agressivo de excursões ; no buffet vês empregados a encher os copos para levar às mesas das pessoas, mas se pedires para te irem buscar guardanapos eles mandam te a ti buscar; no geral os empregados são antipáticos e preguiçosos, parece que estão a fazer um frete ao nos servir; é horrível para grupos grandes pois não facilitam juntar mesas nas refeições; a comida é horrível e de fraca qualidade até nos restaurantes temáticos; é horrível estares a pagar um resort e constantemente ouvires não a tudo; a Internet é mesmo muito lenta; o serviço de toalhas é mau e muitas vezes não há toalhas (num dia de chuva só te deixam trocar a toalha 1 vez); o after hours da comida é a coisa mais nojenta que vi num hotel, é basicamente os restos do jantar num frigorífico com um microondas ao lado; os cocktails não têm qualidade nenhuma, a canalização não é boa, pois a água sai amarelo de vez em quando; também tivemos uma situação em que o nosso voo se atrasou 14 horas e acabamos por chegar no dia seguinte ao suposto por volta das 12h e ainda nos disseram que tínhamos de esperar até às 15h pois os nossos quartos tinham sido ocupados e agora estavam a ser limpos, apesar de termos já pago a noite que não dormimos, depois de um voo de 9h mais 2h de viagem até a Riviera achei de muito mau gostoDe certeza que não vou voltar mais a este hotel quando visitar a Riviera Maya, já estive em Cabo Verde num hotel Riu e a experiência foi incrível, agora com esta acho que vou preferir outras cadeias de hotéis

Kay Winnings

Apr 28, 2021

1

Were were supposed to go to Hotel Tequila but were switched at the last minute. This resort was dirty and the food was not good. There was no room service and no coffee in the rooms. We had to wash all our clothes as they smelled like mildew. They also had some kind of rats running around the grounds. They told us to ignore them. I have pictures of the rooms and the dirt. There were people fighting and screaming. This went on for about 45 minutes and they would not call the police. We thought someone was going to die! We booked through Great Value Vacations. People beware!!!!! Now that management has replied, what is being done about the items listed? I can tell you...nothing! Canned answer! We were offered nothing for our ruined vacation. BUYER BEWARE!!!!!

Alvaro Santos

Dec 24, 2020

5

Para mim um dos hotéis nesta zona mais fantásticos devido a estar na zona de costa e envolvido na floresta e com muitos animais à mistura, comida vai variando de ano para ano em termos de diversidade e qualidade mas tem melhorado já fiquei aqui 4 vezes e vou outra vez este ano para la.

Fábio Almeida dos Santos

Dec 24, 2020

4

Bom serviço, cômodo e prático, boas opções de restaurantes e bares, só não gostei do local onde tomamos banho, a porta do box é de vidro transparente e para quem dividir o quarto com um colega de trabalho de outra cidade e que nunca nos tínhamos visto antes, pode ser constrangedor tomar banho nu com alguém que você não conhece.

Rui Carvalho

Dec 24, 2020

5

Uma agradável surpresa. Boa comida instalações simpáticas. No meio de animais selvagens como macacos. Excelente serviço para crianças com baby sitting. A presença ou não de algas nas praias é que é sempre uma incógnita.

Shirley Rozier

Sep 13, 2020

4

Lovely Resort. Nice Accommodations. Resort Easy to move around in.. it's like a big U shaped Palace. Rooms are spacious with a livin & balcony plus a 6 foot tub when you 1st walk in..the beach was one of the better ones I been to thus far..

Shaz Antill

Aug 04, 2020

5

Absolutely stunning hotel. Recommend it totally. Spotless comfy rooms. Great pools restaurants spot on. Loved our 2 weeks here. Nothing is too much trouble.

Nick

Apr 24, 2020

0

I stayed at the Hotel Riu Yucatan for a week in early January and had a great time! But so much can be improved.THE FOOD is the absolute best I have experienced in Mexico, and this is the fourth resort I have stayed at. Everything from the amazing steak a la carte dinner to the dinner buffet (which was not skipped once because it always had something new) was perfect. THE DESSERTS HERE ARE AMAZING! I do not know about any of you, but I have had the worst experience with resort deserts and only normally have the ice creams as the cakes almost seem... gelatinous and airy? for a lack of better terms.THE BEACH is gorgeous! Not rocky at all and can see the coastline of Cozumel just across the water (which can take a ferry too just down the beach). It also has plenty of resorts next to the Rui Yucatan, some of which are also apart of the RIU brand and may allow you to enjoy the buffet, pools, and lounging area. Also, currently, there is a huge issue with seaweed in a lot of southern tropical destinations and the RIU Yucatan was excellent in cleaning the beaches of any seaweed and the beach itself was always super clean.BUT... Some issues I had while there was being RELENTLESSLY approached and asked to purchase things, frequently by the same people multiple times in the same day. It was very tiring after 7 days of being interrupted when having conversations with family or when just trying to take in the beautiful view! Completely understand it is their way of making a living but this is not the answer! Also, this is not a good spot for snorkelling at all. That being said, Cozumel is so close just take the ferry and go for the day!THE ROOM was nothing crazy. It definitely was fine for the week but a few things to mention as the temperature in the room never went below 24 degrees Fahrenheit (event hough thermostat said) so if you are not used to the heat bare in mind THEY DO NOT LET YOU LOWER THE TEMPERATURE even if you are super uncomfortable and cannot sleep. Also, the television channels were really low quality for the most part.THE SERVICE was top notch. Well done! I never felt pressured to tip and everyone was so so nice. Ended up tipping more than initially expected because of the immaculate service. Bartenders and servers were the friendliest of people, and made great caesars!BUT... A hugely upsetting moment in the trip was the moment we arrived (which frankly I feel should be one of the best moments after coming from a long flight and bus ride). At 11 pm when we arrived there was absolutely NO FOOD. NOTHING! So I did not eat anything from 11 am until 9 am the next day when the breakfast buffet opened. The RIU Yucatan was woefully unprepared for late arrival guests. At one point, I was told there was a "snack bar" and oh my, what a pathetic excuse. There was nothing left of what was a "snack bar" which is every night at 10 pm they put sandwiches, some buffet leftovers, and sushi in a fridge that is open practically all evening never able to cool down. I will NEVER COME HERE IF IT MEANS ARRIVING WHEN IT IS DARK. To top it off Sunwing lost my luggage so it really was the worst start to a vacation I have ever had, thankfully found the luggage (Thanks to our Sunwing rep Diego).*To add, my mother has been to this hotel before it was reonovated and BOY DID IT LOOK BETTER BEFORE RENOVATIONS. the hotel lobby is pink... PINK!

Patricio Esteban

Mar 24, 2020

0

Estuve hospedado en pareja en octubre 2019.Le doy 3 estrellas quizá porque estuve en jn palace.Pero sin subjetividades de por medio:Bebidas: 7-8 puntos. Preguntar antes de beber y saber elegir marcas.Instalaciones generales: 8-9 puntosHabitaciones: 6-7 puntos. Falta mantenimiento y son alejadas. Son 2 pisos no hay ascensor para que pueda llegar a precisar.Comida: 5 puntos. La comida no esta buena.Se deben consumir las comidas básicas comunes (pizza, tacos, alguna que otra pasta y/o pescado frito o grill).El resto italiano : 4 puntosEl resto asiatico: 6 puntosEl resto mexicano con reserva: 4 puntosEl steak house: no fuíBuffet (desayuno, cena): 6-7 puntos. En general falta esmero en la elaboración de los alimentos. A veces parecía que la comida “rotaba”.En la piscina / playa. Las hamburguesas son industriales al igual que las salchichas.Las comidas desarrolladas no son buenas.Se puede almorzar el los demás RIU. Tequila pareció mejor el almuerzo buffetDudo si volvería.

Javi López

Mar 24, 2020

0

Estuvimos alojados la familia y yo en este hotel durante una semana y la estancia fue genial. La comida de los buffetes internacional de calidad y bastante variada.Habían bebidas premium.Estancia en general muy bien. Si encontrara otra oferta nuevamente, volvería.

Hannah's Tea Time

Mar 24, 2020

0

My experience at the Riu Yucatan was average. The bed was horrible. The rooms were old and not what was described. However the food was amazing and I really enjoyed the staff. I thought it was nice that they made en effort to remember my daughter and always took the time to stop and say hello to her and give her a cuddle. The kids club was "boring" as my daughter said. They just sat in a room and colored. She was in mexico, she wanted to be in the water but they wouldn't let her ! One of the things that I really loved about this place though was the amazing friendly photographers . They were awesome ! They got some amazing shots of us. But $15 American for a digital copy is a bit steep ! Of course we got a few because the skill these photographer have is incredible AND so good with my daughter. If we ever go to Mexico I probably wouldn't stay at this place again but would be willing to try one of their sister hotels as there was some positive !

Kirollos Elsobky

Mar 24, 2020

0

Not a fancy hotel, rooms are below average.Food is ok.Beach and pool are amazing.Staff are friendly, doing their best , but the reception guys are not that friendly.But the rooms are small, a bit old and have a weird design ( shower door is clear glass door) , makes you feel you are in the year 2001.By the way, there is no room service in the hotel.

Dave Ringler

Mar 24, 2020

0

This place amazing. As we told the front desk, we had never seen a frown on anyone's face. The staff and entertainment were genuinely nice. A big thank you to Pablo, Luis, Ivan and Steven Seagal (you had to be there). We went for our honeymoon and we are already planning our return. The food was amazing, the grounds were 4ever clean...until Claudia would fed the critters while sitting on our terrace each morning. SAVING THE BEST FOR LAST, the beaches were very well kept and grateful to have had pictures taken which we plan to use for our thank you cards.We got back Tuesday morning and still dreaming of Paradiso.

Colleen Cyr

Mar 24, 2020

0

Food was greatLots of varietyPools were cleanLounge chairs were many and in good conditionPeople were pleasantService was quickA designated person was set up to take photo of you and that's no problem but the cost is way to high $15 a pic and it would be sent via email

Hannah's Tea Time

Mar 06, 2020

3

My experience at the Riu Yucatan was average. The bed was horrible. The rooms were old and not what was described. However the food was amazing and I really enjoyed the staff. I thought it was nice that they made en effort to remember my daughter and always took the time to stop and say hello to her and give her a cuddle. The kids club was "boring" as my daughter said. They just sat in a room and colored. She was in mexico, she wanted to be in the water but they wouldn't let her ! One of the things that I really loved about this place though was the amazing friendly photographers . They were awesome ! They got some amazing shots of us. But $15 American for a digital copy is a bit steep ! Of course we got a few because the skill these photographer have is incredible AND so good with my daughter. If we ever go to Mexico I probably wouldn't stay at this place again but would be willing to try one of their sister hotels as there was some positive !

Esteban Sánchez

Feb 24, 2020

0

Todo es perfecto. La comida es genial. El todo incluido es un todo incluido sin pegas. Pero hay un aura de fiesta decadente en la piscina y alrededores que no me gustó.Solo para ir a desfasar. No repetiría.

Claudia Patricia

Feb 24, 2020

0

Excelente.Ideal para gente grande. No hay muchos niños. Por el perfil de los huéspedes si te gustan las actividades de playa no es el que te recomiendo, la gente no se engancha y no armas un partido de volley ni ahí. Pero por ser el de mayor categoría podés ir a los otros Riu donde se arma mas la movida. Incluso podes ir a bailar a la noche al Tequila de enfrente y volver a dormir al silencio de este.La calidad de lacomiday bebidas es genial.No se como son todas las habitaciones pero la mia era super amplia y con un balcón que daba gusto sentarse a tomar algo luego de la playa.

Marcin Zawadzki

Feb 24, 2020

0

We spent two weeks at the resort. We enjoyed everything from food through the beach to attractions. Resort is clean. Service is extremely nice. Food is very good with lots of different dishes to choose from. Cold sodas supplied everyday in hotel rooms is a sweet move. Pools are clean, one is closer to the beach which makes it a bit packed, the other one is a bit closer to the entrance to the hotel and is less crowded. Everyone can find their preferred spot at the resort. The only thing i didnt like are too many pushy Vendors on the beach. Besides that it was perfect.

Brianne Bell

Feb 24, 2020

0

As this was my first ever all inclusive trip, I will be disappointed going to any other resort after staying here. An easy 5 stars for me. The staff was extremely friendly, always smiling. The room was clean and well stocked with drinks in the mini fridge. The location of our room was ideal, halfway between the lobby and the beach. We had a lovely view of the jungle with monkeys and coatis in the trees. The food was fabulous, lots of options at all times of the day. Lovely beach with options of staying busy or laying in the sun. We did not spend time at the pools at all. We visited the Riu Tequila and the Playacar, but we both agreed the Yucatan was the best. Aside from the evening entertainment which we preferred at the Tequila. We felt safe walking along the beach into Playa del Carmen. There isn’t much privacy for showers, but my mom and I just took turns staying out on the balcony while the other way showering to provide some privacy. I would most definitely return to this resort.

Hazel Killner

Feb 24, 2020

0

If you choose to stay at Riu Tequila, Riu Playacar or Riu Yucatan expect to have a wonderful holiday. Whichever hotel you choose you have access to the other two so you can't go wrong! There are a few diffences between them.Riu Tequila is set back from the beach but there is a shuttle buggy that takes you too and from the beach. The walk is less than 5 minutes. It has large pools and a great kids pool. This is definitely the more party hotel with themed nights every Friday, a late night club that anyone from all 3 hotels can use and a sports bar with multiscreens, pool and fussbal.Playacar has the most modern layout of any of the hotels. Two large pools and a fantastic infinity pool bar that has sun on it all day. It leads straight on to the beach. This was our favourite place for lunch. The seafood was excellent. It is the least busy of the three I'd say and has a relaxing feel alongside great entertainment! Including watching the chef carve an ice sculpture or turn a watermelon into a flower.Yucatan has the most jungle in the grounds which is home to wild howler monkeys. There are all sorts of animals roaming all the hotels but we loved seeing the baby monkeys at Yucatan. There are two lovely pools, a pool bar in one area that leads onto the beach. There's also a seperate pool and bar in a chill area that has hammocks and beds with mattresses. The Theatre is by the main pools whereas the other two have the theater connected to the lobby. It means there is an outside bar at night which is lovely.Every hotel provides you with entertainment all day long. It really is excellent and gets everyone involved (unless you don't want to).The food is exquisite in our opinion. There was so much choice every day at the buffet! I love seafood and this place blew my mind. Lobster, crab, prawns, mussels, Sashimi, sushi and more. A real treat. My partner doesn't like fish at all but he always had an excellent meal too with steak on everday, ham, pork, chicken, turkey and of course mexican! There's also always pizza, burgers, chips pasta etc. On top of this you can use the sit in restaurants including Mexican, Steak and Asian. Excellent friendly staff through the restaurants. We liked the touch of having hand sanitiser in and out of the restaurant and all over the hotel.Drinks were amazing! So much choice. Any cocktail you can think of essentialy. Some local some imported spirits. Made excellently by proffesional friendly staff every time. Tip though bring a reusable straw as Riu have stopped using them across all hotels.Room was lovely and always cleaned to an exceptional standard. All the cleaning staff were very friendly too.Reception staff were always very helpful and accommodating.There is good WiFi coverage throughout the hotel including the beach.Mexico is beautiful and we recommend you go on excursions. Just don't bother buying biodegradable lotion or bug spray for swimming with animals or in the cenote as they make you shower before you get in regardless.The weather was gorgeous! Bring plenty of lotion and good tropical insect repellent. Both are hugely expensive here. It was 28c in the shade most days if you found a sun trap I reckon it was late 30c. Our forecast said 6 days of rain when we got there. In two weeks there were two 30min isolated down pours.Playa del carmen is 30/40mins walk from the hotel. Its hot to walk though! We paid $120 pesos from the far side of town back to our hotel. Or we got a taxi for $60-80 pesos to the edge of playacar and just walked in.Playacar is a beautiful, historic gated community. You feel so safe here it is bliss.This holiday is highly recommended by us!! Thank you to everyone at Riu for a wonderful time.

Linda Doonan

Feb 24, 2020

0

Just returned from 11 days at his hotel - 1 hour on the bus from Cancun airport, overall I would give this a 4 star rating.The main thing that lets this hotel down is the bedrooms - smell of damp in our room, mould on the wall between shower & toilet - no door to the bathroom area.Had to ask twice for our mini bar to be topped up despite it stating this is done every few days - our view from the balcony was a tree!!!The food in the main restaurant was great, always with a good variety however if you wish to make a booking for the Mexican restaurant you have to do this at 7 am in the main restaurant otherwise it is fully booked - took us 7 days before we finally got a booking and to be honest were extremely disappointed with the food and the service. If you have booked a trip normally picked up around 7.30 am - main restaurant doesn't open till 7 - you can access continental breakfast from 6.30 however selection poor and the morning we went at 6.45 there was nothing left.On the plus side it is right beside the beach - plenty of activities to become involved in, the staff were great in keeping you entertained with weekly pool/beach party.Friday nights over at the RUI tequila were always popular.Entertainment at night was a hit or miss - Latino show was great.Having stayed in RUI hotels previously we were disappointed with the Yucatan - upgrading the rooms would be a start and adding a door to the bathroom areas.Not a hotel we would return to.

Brianne Bell

Feb 21, 2020

5

As this was my first ever all inclusive trip, I will be disappointed going to any other resort after staying here. An easy 5 stars for me. The staff was extremely friendly, always smiling. The room was clean and well stocked with drinks in the mini fridge. The location of our room was ideal, halfway between the lobby and the beach. We had a lovely view of the jungle with monkeys and coatis in the trees. The food was fabulous, lots of options at all times of the day. Lovely beach with options of staying busy or laying in the sun. We did not spend time at the pools at all. We visited the Riu Tequila and the Playacar, but we both agreed the Yucatan was the best. Aside from the evening entertainment which we preferred at the Tequila. We felt safe walking along the beach into Playa del Carmen. There isn’t much privacy for showers, but my mom and I just took turns staying out on the balcony while the other way showering to provide some privacy. I would most definitely return to this resort.

Ryen Jamrock

Jan 24, 2020

0

Me and the family had a great time, even considering the kids were sick during trip. Rooms where nice. We where well taken care of be the house keeping staff. One thing the rooms had no door for the bathing area and no shower curtain. Pool areas and resort grounds where very well taken care of. The beach was immaculate, ground staff raked the beach every morning. Food was very good , however a little plain American type food would have been welcomed by the kids. All and all a great resort with awesome staff. Special thanks to Avaleno or breakfast and lunch waiter, great guy.

Emma Todd

Jan 24, 2020

0

Very clean resort, friendly staff. Good variety of food. Close to shops. Night entertainment they have on stage can be really good or really bad. There is also no food/snacks or after 8-9 ish (except for a dirty fridge in lobby which has some leftovers) which sucks if you have a late flight or if it was delayed like ours was. Shower isn’t closed off so would be difficult for families but I think you can ask for a shower curtain. Maid didn’t always stock up our room properly, had to ask multiple times for water. The shorter coffee lady at lobby bar was always rude and would try and change orders to make it easier for her. Happened every morning. Overall still a good place just some things that need updating. Been here a couple years ago and a lot of the same staff!

Alex Sam

Jan 24, 2020

0

The amenities are all there, the staff is friendly, the beach is nice, food is good, but... It's hard to see how this hotel is a 5 star. It's old, and it's clear it has seen a lot of traffic.The worst part is that there is no after hours food except for a fridge. If you check in late, and travel with kids, it's a very bad scenario. No food no room service, nothing till the next day.

Ryen Jamrock

Jan 10, 2020

5

Me and the family had a great time, even considering the kids were sick during trip. Rooms where nice. We where well taken care of be the house keeping staff. One thing the rooms had no door for the bathing area and no shower curtain. Pool areas and resort grounds where very well taken care of. The beach was immaculate, ground staff raked the beach every morning. Food was very good , however a little plain American type food would have been welcomed by the kids. All and all a great resort with awesome staff. Special thanks to Avaleno or breakfast and lunch waiter, great guy.

Abel Mizraim DehesaTorres

Dec 24, 2019

0

Muy buen hotel , el personal es muy amable, el servicio es de primera, 100% recomendable, la comida y bebidaes buena ,el único detalle sería que el agua de sus albercas está algo sucia y rampa de la alberca principal está bastanteresbalosa es mejor entrar y salir por las escaleras.la playa está limpia de basura pero con muchas colillas de cigarros, y la gente aparta los camastros por horas sin usarlos. Sin duda regresaría.

James Griffin

Dec 24, 2019

0

An easy 5 star rating for me. We stayed here in May of this year and had a great time. The hotel is clean, welcoming, spacious and has all the ingredients for any family to have a fantastic holiday. There is a choice of 5/6 restaurants. We didn’t get a chance to try “Shanghai” the Asian restaurant but everything else was Fabulous. The “La Hacienda” restaurant was the main place we chose to dine as it is a buffet style restaurant with many different options and so made our dining experience with our soon to be 2 year old less stressful. I really liked this restaurant for both breakfast and dinner as it was superbly air conditioned and not at any point did I feel rushed and the waiters and waitresses were very attentive and often remembered our preferred drinks etc. We often took lunch at La Margarita as this was close to the pool and meant that we could just chuck a t-shirt on, eat and then go back to enjoying the weather. This restaurant got very busy between 1 and 2pm so we decided to eat early most mornings, in order to lunch at about 12:30pm before the rush and often ate quite early of an evening too (6pm). This was just our personal choice but gave us excellent selection and allowed us to enjoy a few drinks of an evening before our little one got tired. There are two pools which were both excellent and a nice temperature. The nearest one to the beach was the adult poor as they would often have exercise classes and other games arranged by the holiday reps. They would encourage you to join in but certainly weren’t overbearing or persistent. There was plenty of time each day to enjoy this pool in your own company if you just wanted to cool down or swim around at your leisure. The other pool is the family pool where the younger ones could splash about, learn to swim and make friends with the others. Our little boy made a couple of friends and we found the hotel to be very friendly. The beach was absolutely stunning. Soft white sand, mile after mile. Unfortunately at the moment many beaches are subject to a lot of seaweed which is being washed up on the shore. From what I’ve read, it’s simply due to climate change where the sea temperature is increasing and killing off much of the seaweed. There is very little that can be done about this from the hotel’s perspective apart from do what they are doing already which is sweeping and raking it up into piles and then getting the tractor and trailer in to remove it from the beach. They try their best to clear it away during off peak times but fear they face a bit of an uphill battle. We had an excellent holiday booked through TUI and would like to return one day.

Jbg 007

Dec 24, 2019

0

Have hone to Ríu Yucatán x at least 12 Yrs and I have NEVER been disappointed. My daughter is now 18yrs old and still find this place her 1st Choice Resort 2go!! I believe we'll be there w her friends this coming April. Dreamy location by shore, Clean & on top Maintenance, Calm & Chic Ambiance. GREAT Healthy variety food!!👍🏻, Lovely Hard Working Staff ready 2make your stay a Dream come through!!There are No resorts like the Riu enterprise at Playa del Carmen. Honestly ✋🏼

Kimberley Hodgson

Dec 24, 2019

0

Just got back from our honeymoon. The room was exactly like the pictures with an open shower and mini fridge stocked up every 2 days. The hotel interior was nice and staff were friendly. This was our first experience all inclusive, and I've got to say I think we prefer self catering and venturing out. We wasnt a fan of the food. The menu never changed really it was the same food every night. And although there is an Italian a Mexican a steak house and Asian la cart restaurants it was the same menu with a choice of 5 options most of which we didn't eat so we ended up eating in the buffet and steak house most nights to the point we kept skipping evening meals and having early nights in our room as the thought of eating the same stuff over and over bored us. We did enjoy the breakfast though! The beach is amazing just be prepared for constant being pestered by sales people as you find anywhere you go on holiday now. So I think apart from the disappointing food quality/options the hotel overall was ok. If we visit the resort again we may try the palace as riu tequila and riu playa car had the same menus. If you are visiting this resort I recommend the Sian kaan trip it was amazing!

Miguel Angel De Paz

Nov 24, 2019

0

Hotel renovado y muy bonito, aunque en mi opinión ha perdido la magia al modernizarlo. La última vez que estuve tenia una ambientación temática Mexicana, que ha perdido completamente. El trato del personal, excelente, aunque no me gusta que los exploten por el mísero sueldo que tienen. Una cadena Española, que aprovecha los sueldos irrisorios de un país para beneficiarse y llenarse los bolsillos. Antes sacábamos el oro de Cancún, ahora sacamos el dinero.... (No hemos cambiado).... Por cierto, los snacks 24h. solo los vimos por las noches después de las cenas y con las sobras de las mismas... Nada de 24h. como dicen en los catálogos, no sé si problema del hotel o problema del Touroperador (joliday), pero no es cierto lo que dicen. Eso sí, recomiendocenar en el Restaurante Mexicano aunque haya que reservar, pero es mucho mejor que el Buffet.

A. O.

Nov 24, 2019

0

Todo la estancia quedó empañada el día que me ROBARON 40€ de MI CARTERA. Mi palabra contra la de ellos. Ninguna solución y claro,esto el día de la salida (que yano te da tiempo a poner una denuncia). El resto del hotel, evidentemente5* no se puede comparar a un hotel en el estado español:las sábanas sucias,alcohol mediocre,los camareros explotados no saben poner una copa y el hielo es granizado. Los recepcionistas muy educados igual que el resto de trabajadores que no profesionales...buffet que NO LES DEJAN PROBAR...la verdad, que si hubiera puesto un 3 de 5,pero que te roben de tu propia habitación,desde luego que te quitan toda la seguridad que debería dar un hotel. Mal. Muy mal...

Luciana Gomez

Oct 24, 2019

0

Excelentegastronomía y variedad! Vimos muy poco personal en los comedores y desayunadores, era excelentela atención pero muy poca gente para atender. Muchas veces nos íbamos sin ser atendidos. Vi desorganizados los bufet mexicano. Reservamos en 3 mexicanos, parrillada y mediterráneos no me gustaron porq era igual que ir a comer al bufet. Con islas con comidas. Creo que debería ser con un menú pequeño y preparado. Nuestras resevssceran a las 21hs y debíamos esperar que repo gas las islas de alimento.Tiene una selva muy grande con muchas especies. Las fuentes con peches creo que deberían ser limpiadas con mayor periodicidad. Se veían corchos musgo papeles etc. Las habitaciones muy amplias super cómodas siempre las encontrábamos muy limpias y ordenadas. Excelente hotel!!!!

Jessica Soriano

Oct 24, 2019

0

Una maravilla, sobre todo los trabajadores que son de lo más amable y alegres. La playa privada es un paraíso. Las piscinas están genial. Los batidos de plátano y crema de coco con leche sin lactosa que me hacían el favor de hacarme super buenos.La comida mucha cantidad y variedad aunque casi todos los días muchas de las cosas se repiten,.pero no pasa nada porque el bufet es muy grande. Los jugos naturales en los desayunos son la vida, mi favorito el verde, de nopal, zumo de naranja, espinaca, apio y perejil.El bufet margarita tiene vistas a la playa, es una gozada. La habitación impecable y muyyyy amplia con balcon, tuvomos suerte de tener vistas a la naturaleza. La nevera de la habitación a nuestra disposición y hay plancha, paraguas, secador del.pelo... En el.hotel hay monos, coaties y conejos sin orejas que son muy guays! Los cocoteros aqui y allá una maravilla.El mar transparente con arena blanca y muchos peces.La unica pega el aire acondicionado que se pasan de altisimo , pero no sólo en el hotel sino en todos los lugares (tiendas, buses, vans, aeropuerto de Cancún...)Contratamos con scuba caribe que esta dentro del hotel, para hacer snorkel con tortugas... nos.dijeron que un 98% las veriamos y que raro era el día que no se veían... no sé si fue casualidad o no ya que el que nos atendió iba a comisión... al menos vimos mantas raya.He echado de menos que hubieran cocos para tomar o comer, sólo el día del coco que se ofreció nos pilló de excursión. Pude tomar fuera del hotel pero no encontré ni un trozo de coco para probar, no sé si no se acostumbra o que yo no encontré.En conclusión excelente hotel y servicio. Lo mejor la gente que trabaja en el.hotel que no dejan de limpiar y siempre atendiendote con una sonrisa, merecen todos mis respetos y sin ellos la estancia no hubiera sido así de maravillosa.

Luis Stoltzing

Oct 24, 2019

0

Bajo muchisimo la calidad. Buena animación. Comida siempre la misma. Ya no te atienden como antes desde que cambiaron la imagen me decepciono si vas almorzar tenes que servirte todo desde los cubiertos hasta las bebidas. 3 días reclamando por favor que me repongan el jabón. En los baños de las habitaciones no tenes privacidad si te duchas se ve todo. Y en el caso mío que mis hijos tienen 21 y 19 años tuvieron que tapar con toallones ya no te ponen amenities. No aceptan el pago en doláres solamente con tarjeta de crédito o moneda local. La playa es excelente siempre y cuando no haya algas. En una semana que estuve no pude ingresar al mar tuve que ir a la pileta porque el agua estaba marrón.

Veronica Muñoz

Oct 24, 2019

0

Ubicación genial, El servicio, la gente muy amable y acogedora, pero para mí gusto el hotel necesita actualizarse, me hizo falta variedad de restaurantes, la calidad dela comida no es muy buena.....Luego los servicios dentro del Hotel, peluquería, masaje, se pasan son más caros que en Madrid.... Recomiendo salir fuera a playa del Carmen, es zona turística y nada peligroso como nos hacen creer las agencias de viajes y el hotel.. podéis pedir un taxi que no es caro

Phoenix FÉnix De La Fuente

Oct 24, 2019

0

Un hotel de 5 estrellas, instalaciones limpias cómodas y con buena comida, parte de una cadena de hoteles y que se encuentra dentro del complejo PLAYACAR, comparte instalaciones como lo es el club de playa del hotel RIU TEQUILA, el cual es sin duda uno de los mejores, el Yucatan cuenta con piscinas amplias al igual que snakers con ricos antojos que pudieran parecer comidas, bares ycerxa de la playa, solo un detalle, hay que tener control de los alimentos, pero con respecto a que no todas las personas o comensales cumplen con la higiene para la toma de alimentos, sin duda un lugar para disfrutar, descansar y divertirse. #LetsGuide

Diego Montalvo Freitas

Oct 24, 2019

0

Un 10 para el personal que trabaja en el hotel.La comida muy muy buena.Las instalaciones muy cuidadas y bastante nuevas o reformadas.No le doy 5 estrellas por la bebida, refresco de manguera de muy baja calidad, cerveza muy mala, y alcohol malo en general.Sería genial que el refresco fuese al menos de lata.

Juan José Campo

Oct 24, 2019

0

El hotel hermoso muy buena atención muy buena la comida y bebidas, las habitaciones son lindas . En lo que no estoy de acuerdo es en que no pongan música para bailar en sector depiscinas , solo ponen música lenta porque a los europeos les molesta y no pueden dormir la siesta (por favor están de vacaciones) otra cosa a las 12 de la noche apagan las luces y solo quedan las de la barra del lobi de entrada obvio que sin música.... En fin un hotel para gente grande que solo duermen . Me quedo toda la vida con punta cana en república dominicana . Riu república a ese le doy 100 puntos en todooooo

David Lane

Oct 24, 2019

0

My wife and I had the greatest time. The beach is beautiful and most days the water was clear enough to see the bottom. The hotel was excellent! All of the hotel staff were friendly, the food is excellent, the rooms were clean and comfortable. Our favorite part of the morning was the jungle outside of our balcony. Nearly every day we would find monkeys playing in the treetops as we would sit on our private balcony. I must say the perfect day is sleeping in, eating whenever we want and as much as we want, laying out on the beautiful beach and enjoying the sun. We can't wait to go back. Loved every minute of it. There are several full day and half day excursions available nearby and shopping within walking distance. I give it 5 stars in every category. -David from Salt Lake City, Utah, USA

Lloyd van den Ende

Oct 24, 2019

0

My first time visit to a RIU Hotel. The expectations matched reality, staff is utmost friendly and helpful. The resort is packed with everything you can wish for, two à la carte restaurants and one buffet restaurant. All within the all-inclusive formula. The hotels rooms are very clean, modern and spacious. We even got a welcome call on the day of our arrival, to check if everything was alright! And it was.

Wayne Fletcher

Oct 24, 2019

0

Just a quick review this one. It's the sister hotel of the RIU Tequila where we stayed in Mexico. It's right on the beach and seems to be of a similar standard to the Tequila.They do have more variety in food (I didn't actually think that was possible) and the bar and pool areas have direct beach access, as does the restaurant.This is where the Mexican restaurant for both hotels is.Finally I've seen a good few beach activities (A sports day like at school, beach volleyball etc) while down at the beach.Photos are mine, taken at the beach.

Pavlina Pinterova

Oct 24, 2019

0

In Mexico I was first time and I have to say, that my experience was amazing.Personal, food and atmosphere was super for 1000%.All I recommend!Perfect Holiday for couple or family with children.

Montebello123 Montebello123

Oct 24, 2019

0

Its not as fancy as i thought based on the pics that i had seen, but...it was a nice hotel. The all you can drink all you can eat was great. They even have an alcohol dispenser in the rooms. They haveral several free activities includedwith hotel stay. Xcaret and other parks are only about a 15 min drive. One suggestion........you can buy you're excursions at the hotel...every morning agents show up at the hotel, they are all the same price but if you book 3 different parks you get free transportation.This hotel is so close to jungle....outside in the trees you see monkeys, parrots and othe unique animals...pretty amazing.Overall this was a good hotel. People were nice, good was good...safe area and it does cater to an older crowed in my opinino

Alex Rodgers

Oct 24, 2019

0

For everyone reading the reviews for this site on TripAdvisor and other dedicated review sites, take them with a grain of salt. Some of the staff go around and make people give them five stars. However it's not a bad resort at all. The hotel is pretty nice and it's always clean from the rooms to the restaurants. The only thing I dislike about this place is the nightly entertainment. They have one show at 9:30 and that's it. Most are not very good.

Mark Street

Oct 24, 2019

0

Great hotel. The staff make this place. The service was great. Food at most of the restaurants was good apart from the Mexican which seemed quite poor in comparison to all the others.One of our party was in a wheelchair, the ground level rooms are all accessible, but I don’t know if any of them contain accessible bathrooms (might be worth checking with hotel reception/reservations) pretty much the whole hotel was accessible with ramps etc. Ramp down to the beach with loungers close by if you want to sit down. We saw a few other wheelchair users so it seems to be fine for most.

Eric Bodourian

Oct 24, 2019

0

I was here in December for the wedding of my long time best friend. It's a medium sized resort split into two different concepts. One thing I loved about it was the natural space they kept in the middle of the property. Lots of trees and native species to photograph. Overall the food and service were good, it's got a deep and long beach and it was clean. we It's also, as many resorts in the area are, a quick trip to Playa del Carmen for a day or night out.

Eric Buzhaker

Oct 24, 2019

0

Very polite service at this hotel, nice rooms, nice walking distance from all the amenities. Food is wonderful, and many options for vegetarians, pescatarians, and meat lovers at every available restaurant. Entertainment is very good in the evening, as well as during the day, whether you like staying at the pools or on the beach. Definitely would recommend this hotel.

Hugh Webster.

Oct 24, 2019

0

Stayed here many years ago a d it was great but visited it again while staying at the Palace Mexico and found many changes. Unfortunately those changes were not to our liking. There are more buildings now and the pkace feels a bit claustrophobic.Not that impressed with the bar set up either. Never the less it is a Riu hotel and they give good value. Personally I would, and have spent a bit more and went with the Palace.....fantastic!

Lilia Gonzalez

Oct 24, 2019

0

Horrible service the manger from the buffet restaurant was so rude and he made me get out of the buffetjust because I was wearing sandals. On 08/22 he didn’t even let me eat my meal in peace! I had to leave my food on the table and go back to my room and change my sandals. Never ever staying in this hotel. They need to train there employees on how to talk to other person especially a guest on vacation. Like they said a hotel is a home away from home. I didn’t feel that way After this manager spoke to me in that tone.

Kali MacKenzie

Oct 24, 2019

0

This resort is ok. The rooms are very basic with not many amenities at all. The food was ok in my mind and wish that the labels better defined what the food is so I don't have to waste so much. I don't think I'd come back to this resort if I came back to the area but itgood for a one time trip. I do want to complement the staff. They are all very friendly and accommodating.

Sue Caller

Oct 24, 2019

0

We booked a last minute trip here for some winter sun and were not disappointed. We have had lovely weather and a great time. The hotel staff are great and work really hard to make you feel welcome and looked after.We read all the reviews on wether tipping was or wasn't expected and how much etc would be appropriate. We decided to tip, leaving something for the maid each day, we were greeted with a different towel animal each day upon our return to our room. We also tipped the waiting staff at breakfast and evening meal each day and the bar tenders every couple of drinks. Its not a fortune but they definitely appreciated it.The food here is fresh and tasty, the entertainment staff do their best to put on a daily programme of activities. We would come back.

Mathew Andrysiak

Oct 24, 2019

0

An all inclusive hotel! On the beach, lots of trees for shadow and a decent amount of huts and cabanas for shade. There are 3 pools one of them being a bar pool with tables and an overhead sun shade. They have a good range of foods to pick from from local to Americanized foods. Steaks and fish/shrimp are generally available too. The rooms are simple but effective and your mini fridge will have Pepsi, beer, wine, soda water and water available as part of your stay. Oh and the 4 large bottles of liquor too.. The staff are friendly and the barkeeps are amazing!

Deborah Wain

Oct 24, 2019

0

Staff amazing, public areas beautiful. Built among the trees directly on the beach. Loads wildlife n monkeys around hotel grounds, only negative is the rooms could do with an update,no separation from bathroom, can get a little dicey when travelling with children, had to hook a towel up to shower.The cleaningteam are brilliant. A BIG thankyou to Guadalupe x

Miguel

Oct 24, 2018

0

Excelente hotel. Me pareció mas moderno y cuidado que el Riu caribe, aunque peor ubicado (digo "peor ubicado" porque la zona hotelera donde está el Riu Caribe me gustó mucho). Me llamó la atención que tenia animales sueltos por los jardines del hotel. Es de esos hoteles en los que tienes que caminar mucho para ir de un sitio a otro y si llueve te mojas porque las habitaciones están muy dispersas. La comida excelente y la playa a un paso.

Raquel Riera Andreu

Oct 24, 2018

0

Impresionante hotel !!! Los trabajadores super amables y el hotel genial...las piscinas increibles la comida fantastica y tener el placer de comer y beber cuando te rote es fantastico.El hotel tiene fauna autoctona en libertad...monos aulladores, coatís y agutís, aves (aguilas, pelicanos, carpinteros) e iguanas.Una pasada.

Daniel Cabaña Pérez

Oct 24, 2018

0

Como en casa, no se puede decir otra cosa, desde que entras por la recepción, re reciben con un cocktail buenísimo, ya te tienen todo preparado solo para firmar y ponerte la pulsera, a partir de ahí, todo es disfrutar. El servicio de restaurantes y bares están 24h abiertos, puedes comer durante todo el día. Un restaurante italiano, uno buffet continental, uno de comida japonesa, otro mexicano y otro de carne, todos con gran variedad. Las instalaciones están siempre limpias, un batallón de personas limpian el hotel y habitaciones, jardines y la playa, de esto último quiero puntualizar que el sargazo es un problema gordo para todo el Caribe y que este hotel saca todas las mañanas seis o siete personas más un tractor a dejar la playa perfecta, mejor imposible. Cabe destacar por mi parte, la atención prestada por Rogelio en el bar Mezcal y de Santos en el bar Cozumel, este último increíble el trabajo que saca el solo en el bar de la piscina y siempre con una sonrisa en la cara. Lei algunos comentarios negativos acerca de la animación del hotel y que decir que más que excelente, tienen el Riu fin, animación para niños todo el día sin contar con la animación para adultos en la piscina, en la playa... Pero siempre genial. Tambien decir que tiene mucha vida salvaje que ante todo, la protegen. Cuando vuelva a este maravilloso país, volveré sin duda a este hotel, nos ha encantado, la situación, la gente, la atención, la limpieza... Todo, hotel de 10!!

El Güesi

Oct 24, 2018

0

Decepción, pensaba que iba a un gran hotel y resulta que en España puede ser uno de dos estrella, simplemente no deja ser apartamentos,comida Buffet aceptable habitaciones muy muy simples, viejas, rotas y llenas de grietas mal parcheadas , las fotos lo corroboran, empleados siempre atentos pero a la misma vez un poco de cara como enfadados, cosa que no noto hacia los gringos, así llaman a los americanos, ingleses, holandeses, bueno a todo de no habla hispana, más de lo mismo la animación dirigidas a ellos, muchas veces no te preguntaban para alguna actividad, se limitaban a pasar por delante tuyo y adiós. Piscina grande, un día la pillamos a primera hora, muy muy sucia, Algo muy positivo es tener la playa al lado era espectacular dejar la hamaca e irte a la playa. Si tenéis posibilidad, busquen algo más superior, pero confirme que lo vale. si te a ayudado mi reseña ya sabes 👍

Rebecca white

Oct 24, 2018

0

Amazing hotel, will definitely come back. The staff are so lovely and friendly. The food is beautiful especially the Mexican and steak restaurant. Rooms cleaned daily and even got champagne and cake on our birthday and our last day with balloons and flowers on the bed. The beach is beautiful and the entertainment team are great. Location is great also!

Chrissy Miah

Oct 24, 2018

0

This was our second trip to Riu Yucatan. The complex is is very nice and right on the beach. There is a huge pool on one side of the complex and a quieter pool called Ibiza near the hotel reception.Wild life is a plenty and lovely seeing them in there own habitat.Evening entertainment is extremely good and all alcohol is the genuine deal and not your usual local drinks.Rooms have iron & ironing board plus a big umbrella in case of any showers and also a safe.Rooms are a nice size with fridge but no kettle for tea or coffee so I would recommend you take a travel kettle with you..Cleaners do some incredible.towel art that are left on your bed. Leave a small tip and they do something new each day..

Penny Olewicz

Oct 24, 2018

0

What's not to love, beautiful and clean hotel and grounds. Surrounded by jungle, wildlife including monkeys in the trees and a perfect beach with turquoise ocean.The food is great too!

Michelle Dewhurst

Oct 24, 2018

0

Recently got back from our two weeks holiday here. This is a fantastic hotel, staff are all lovely and friendly. Hotel serves great food .... Wide selection of different foods always something different even for fussy eaters.Super clean throughout, lovely bedrooms, always cleaned well and bedding changed regularly with towels. Stunning gardens with lots of nature here including howler monkeys, large guinea pigs, racoon type animals as well as the hotel cat.Swimming pools very clean, never an issue at getting a sunbed, always plenty and also lots of beds at the beach too. Beach very clean, flat, beautiful white sand, no rocks. Daytime entertainment was very good and fun, evening entertainment was good but not too noisy.Entertainment here finished at about 11pm but if you wanted more you can use the other two hotels Riu Tequela or Riu Playacar. Riu Tequela has its own night club called Pasha but music was not the best as it was all Mexican music.We would definitely recommend and would go back here without a doubt.

Jony

Oct 24, 2017

0

Excelente hotel nunca decepciona.Muy buen servicio.Las habitaciones son muy amplias.Los Bufet son impresionantes mucha variedad.Tienes el pueblo de playa del carmen muy cerca.

Alberto Álvarez Morillas

Oct 24, 2017

0

Un complejo de 5* situado a pocos cientos de metros de Playa del Carmen.Es un hotel pequeño, ideal para parejas que buscan sol y playa junto a la cercanía al núcleo urbano.El hotel es muy correcto en su oferta de servicios. La amabilidad de sus empleados se encuentra a en la línea del servicio de México , atentos y resolutivos.El tramo de playa es muy bueno, por la misma se puede acceder hasta Playa del carmen.El único "pero" es que te retiran la pulsera al realizar el check oír y te privan de un recuerdo valioso.

Reenie Britt

Oct 24, 2017

0

Very impressed with this resort..we have been to many all inclusive resorts in Cancun and this one by far had the best food.we loved the whole resort..it's not too spread out, so there isn't a ton of walking to do to get from one end to the other. The rooms are definitely not the best but the rest of the resort more than makes up for it! The beach area is fantastic..we've stayed at a couple of resorts in the Maya riveria that had very Rocky beach areas, so much so that water shoes were a must. That is not the case here..very Sandy Beach and water. We will be returning here next year 😁

Shirley Rozier

Dec 31, 1969

0

Lovely Resort. Nice Accommodations. Resort Easy to move around in.. it's like a big U shaped Palace. Rooms are spacious with a livin & balcony plus a 6 foot tub when you 1st walk in..the beach was one of the better ones I been to thus far..

Shaz Antill

Dec 31, 1969

0

Absolutely stunning hotel. Recommend it totally. Spotless comfy rooms. Great pools restaurants spot on. Loved our 2 weeks here. Nothing is too much trouble.

Gordon Parsons

Dec 31, 1969

0

Best experience in Mexico to date.Food, rooms and staff all great.Entertainment, beach, pool and bars all top notch.Coming back next year for sure.Nice community to go for long walks and animals galore.

Norman Baldwin

Dec 31, 1969

0

5 hotels all rolled into one. The Yucatan is closest to beach. Clean and tidy. Restaurant on the beach. Swimming pools are brilliant kept. All inclusive. Superb. 😂 😂

Diane Campbell

Dec 31, 1969

0

Fun lively hotel on beautiful beach. Staff are brilliant always smiling and can't do enough to help you. Food very good for all inclusive.

Tobi Augustin

Dec 31, 1969

0

Everything was fine. Very clean hotel and very friendly staff. Breakfast and dinner very good and more like adequate. Rooms could be modernized again.

Ahmed Amir

Dec 31, 1969

0

Woowww very nice everytging.

Minh Tang

Dec 31, 1969

0

The food is great and the staff are very friendly and helpful.Clean beach with lots of seating.

Michael Berg

Dec 31, 1969

0

Wonderful all-inclusive resort. Numerous bars and restaurants throughout the property. Well maintained and up to date. Excellent facilities and wonderful location.

Debbie Sheers

Dec 31, 1969

0

Staff work very hard and are very polite. We will return

Dani Meyer

Dec 31, 1969

0

The resort us just the right size to get to anything.Staff and food choices are excellent. Super clean. Beach is one of best we have seen in Mexico.

Leo K

Dec 31, 1969

0

Great location next to the beautiful beach, however, too crowded and lower standard than the adjacent Riu Tequila.

Tavo DelaTorre

Dec 31, 1969

0

Loved the service, very nice hotel. Prime Location.

Stone Frigate

Dec 31, 1969

0

My wife and I went here few years ago before the renovation. It's been our best trip so far. The beach is beautiful. The food is definitely 5 * the entertainment is great. The trip was worth the money.

David Langston

Dec 31, 1969

0

Wonderful experience, my wife and I were here for Christmas. Very nice people, excellent attention to details, great service. Several restaurants to choose from, not all buffets. Superior value for an all inclusive. Beach, food and access to tours (on your own dime) make this a repeat destination.

Karen Summers

Dec 31, 1969

0

Fantastic place to stay on holiday.Staff are so friendly and helpful.The food is amazing in all restaurants.Been twice in 2 yrs.Will go again .

Sylevine Morgan

Dec 31, 1969

0

This hotel is definitely a 5 star. The service is amazing. There is a large variety of food selection at the 5 different restaurants. The gym was clean and all the equipment worked. Best part was that you had wifi all over the resort even at the beach. I will be staying here againif I come to this area!!

Claude Saumur

Dec 31, 1969

0

With wonderful staff.

Chris Gregory

Dec 31, 1969

0

Food was fantastic.Beach is incredible.Staff was super nice.

Rob Willcox

Dec 31, 1969

0

Lovely hotel. Food and drink good, room fine, WiFi everywhere even on beach, great pools, really like it here. Staff really helpful too. Can see cute animals around the grounds, and monkeys outside our balcony!

Amanda Day

Dec 31, 1969

0

Just back had a fantastic time with amazing friends which are the waiters,bar tenders,animation team reception team and not forgetting the cleaners your all fantastic and that's why we love to come back every year

Dane Lovato

Dec 31, 1969

0

Friendly.Great beach.Close to Playa. Great price

Sharon Milner

Dec 31, 1969

0

Loved everything about it.Hope to go back.

Martin Lees

Dec 31, 1969

0

Stayed at Riu Tequila but had apres beach drinks here at the pool bar. Atmosphere always great and definitely party central. Great place. Lunch at the Yucatan/Tequila beach restaurant was always fabulous. Buffet style with great staff and great food.

Chloe O'Doughty-Edwards

Dec 31, 1969

0

I have stayed in this hotel twice now and both experiences were fantastic. The staff are great, food and drinks tasty and facilities amazing. Would come back again.

Linda Church

Dec 31, 1969

0

Its brilliant, we go during the day and there is always plenty going on. The staff are very friendly and helpful and work really hard. The beach is excellent.

Elizabeth Martinez

Dec 31, 1969

0

The staff was really great. There are two main pools plus a quiet one close to the Looby. The rooms run a bit small but who spends time in their room in this place. They have food available all day, shows everything night and fun events sometimes combined with the other hotels near by. Good for family or singles.

Janine Beaulieu

Dec 31, 1969

0

Fantastic food! Loved the mashed potatoes, clean hotel friendly service, easy check in, nice pools

Cheryl Keeley

Dec 31, 1969

0

Excellent hotel, staff very attentive. Beautiful weather and right on the beach. Stayed here with my husband and we enjoyed every minute. Plenty to do in the day time if you wanted o join in the activities. Nightly entertainment was really good and varied. Lovely relaxing beach holiday, would deffo go again, would recommend to others.

Helen Hannah

Dec 31, 1969

0

We be here for a few days now 🤗 it's heaven on earth, hotel is beautiful, all the staff work so hard, and so friendly, fully enjoying ourselves.

TheTHEMAX25

Dec 31, 1969

0

I will definitely go there again

Gary Woodward

Dec 31, 1969

0

Great place and nice staff. Everything was very clean. In the UK this will be a 4 star resort.

Peter Mayhew

Dec 31, 1969

0

Out of the 6 Riu hotels this has the best nightlife all the other hotels use it on a Friday night white night and neon night party's they bus you in from your own Riu hotel. It is a grrreat night

Francine Broussard

Dec 31, 1969

0

They give you the impression that you're at the Riu Palace. They even have the word Palace spelled out in shrubs. THIS IS NOT THE PALACE!!! The palace is under construction! This is false advertising!! This hotel does not compare to the Riu Palace in Riviera Maya!!

Tmaru

Dec 31, 1969

0

Very pleasant place with nice beach. Especially food was so delicious and staffs are kind enough.

Ian Meek

Dec 31, 1969

0

Fantastic hotel amazing amenities idea beach location and absolute luxury

Trevor Parcell

Dec 31, 1969

0

Very clean food very good friendly staffmanagement need to up there game and be more curtious to guests pool needs serious work and better maintenance

Gert Visscher

Dec 31, 1969

0

Great restaurants with delicious food. Very beautiful beach with palm trees and a very nice staff. For the ultimate luxury holiday

Chris Russell

Dec 31, 1969

0

Great place! But for your own sake don't eat the salad! 3 weeks later and still suffering

Marie Holdaway

Dec 31, 1969

0

We have been to this hotel four times now and we love it here, its clean and the staff are so kind and helpful would highly recommend. Cant wait to go back again.

Ann Green

Dec 31, 1969

0

Fantastic hotel, fantastic staff, fantastic choice of food. Fantastic location. Oh did i mention it was fantastic. Could not fault a thing.

Norma Tyler

Dec 31, 1969

0

Best Hotel we have ever visited. Especially Edward our waiter seeing to all our needs. Hope to go again soon.

Beve Kelly

Dec 31, 1969

0

The staff is wonderful the. The food incredible the entertainment lots fun room nice n very clean. I love it

Derek Horan

Dec 31, 1969

0

So good we have booked to go back. Lots of positives. Food, all round service, mocktails, coffee coolers and the scuba diving were my personal highlights.

Dean Clifford

Dec 31, 1969

0

We stayed in riu tequila and could use the yucatan as well the pools were lovely beautiful hotel enjoyed a drink here on a evening as well would recommend it we would stay in this hotel

Irwin John Allison

Dec 31, 1969

0

What's not to like, lovely staff food very good drinks excellent entertainment great value

Robert Fort

Dec 31, 1969

0

Amazing, friendly and polite staff.Great food and drinks. Pinocoladas were great.

Mariya

Dec 31, 1969

0

One of the best beaches I have ever been to. The water is crystal clear and sand is very clean. Riu Yucatan is a beautiful resort, the lobby is grand and spacious. The rooms are basic. Food was amazing and lots of variety!

Jodie M

Dec 31, 1969

0

Fantastic!The room is beautiful, the beach is beautiful and the food is excellent!Highly recommend.

Glenda Livesey

Dec 31, 1969

0

The hotel is lovely an clean the staff are always welcoming nothing is to much trouble entertainment day an night food good different restaurants to choose from. The resort of Playa car is also lovely the beach is fantastic .

Monica Barão

Dec 31, 1969

0

Amazing hotel, very nice space and friendly staff. My second time here!

Jenny Kalnitsky

Dec 31, 1969

0

Just got back from the hotel. Loved it! Facilities , food , service all amazing... Beach and ocean unreall!!Shower need a little reno... but all in all amazing and highly recomended.

Hrabina Evelina

Dec 31, 1969

0

Very Good, but better going in November-december without algaes

Barb M

Dec 31, 1969

0

The people were so nice and it was a very clean place and they constantly were cleaning constantly digging area

Aymar Barrios

Dec 31, 1969

0

Volvería mil Veces

Aaron Eduardo Ramirez Martinez

Dec 31, 1969

0

Magníficos hotel riu Yucatán selos recomiendo para pasar unasconfortable vacaciones

Gustavo Solis

Dec 31, 1969

0

Excelente servicio. Muy limpio. Comida muy rica y deliciosa. Entretenimiento sin fin

Monserrat Duran

Dec 31, 1969

0

Simplemente maravilloso. La playa hermosa y sobre todo el buen servicio.

MarÍa Del Carmen PÉrez Querencia

Dec 31, 1969

0

El mejor hotel del mundo!!!! El personal es lo mejor!!!! El trato es como si te conocieran de toda la vida. El Buffett es de una calidad brutal. Lo recomiendo.

Mar Bossa

Dec 31, 1969

0

La mejor atención y muy hermoso lugar. Espero volver❤️😍

Viviana Mejia

Dec 31, 1969

0

Súper lindo

María Fernanda Chi Félix

Dec 31, 1969

0

Muy bonito hotel con todas las comodidades. En mi opinión hacen falta más actividades

Guillermo Rascón

Dec 31, 1969

0

Excelenteservicio comida playa alberca show todo al 100%

Santiago Gonzalez

Dec 31, 1969

0

Un fabuloso hotel, que tiene todo lo necesario para una buena estadía, el problema temporal que noté, es que gran parte del complejo se encuentra en reparación, pero independientemente de eso, lo demás está genial! 😃

Miguel Krogslund

Dec 31, 1969

0

Hermosas playas y para caminar horas y horas..

elrobert Vg

Dec 31, 1969

0

Parte de los hoteles Riu, excelente lugar y servicio, comida de 10, el precio un poco elevado a los demás complejos pero muy grata la estadía. Para quienes desean una vacaciones comandas y relajadas, es una excelente opción.

La Persona Misteriosa

Dec 31, 1969

0

Exelente servicio, gran variedad de platillos,bebidas y espectáculos.

Tino Gonzalez

Dec 31, 1969

0

Excelente cadena de hoteles, me encantó el servicio brindado por todo el equipo que lo conforman, lo recomiendo al 100%, te llevarán su buen sabor de boca al término de tu estancia.

Luis Gerardo Martínez Díaz

Dec 31, 1969

0

Excelentes instalaciones. Muy buena atención. Inmejorables playas. Y la oferta de comidas es realmente buena.

Oscar Olivari

Dec 31, 1969

0

Exelente lugar !! Lindas playas . Su servicio de all inclusive es muy bueno .Trato cordial.

Sandy paulina Mateo amor

Dec 31, 1969

0

Excelente

Pablo Arlandis

Dec 31, 1969

0

Las habitaciones un poco viejas, el personal recepción de pena , el ayudarte xk hay un problema con las habitaciones de pena(nos metieron a 4 en una de 2) el resto piscina,comida,situacion,animacion, perfecto

Teresita de jesus Romero perez

Dec 31, 1969

0

Pues laboralmente es una experiencia buena .. aunque con demasiado trabajo y muy estrictos..y para visitar es algo excelente .. hay buenos tratos..atención y mucho más

Constantino Romero Mojica

Dec 31, 1969

0

Muy Buena atención comidas excelente

Ezequiel Lulkin

Dec 31, 1969

0

La cadena de hoteles riu es de lo.mejor

Roberto Rico

Dec 31, 1969

0

Un hermoso hotel ubicado junto al mar, la atención de su personal es muy esmerada, recomiendo el servicio todo incluído ya que la comida es exquisita en todos sus restaurantes, el ambiente también es muy bueno ya que ponen actividades para todas las edades. Muy recomendable

MODEXPAM Nadia Pamela Sancho Davila

Dec 31, 1969

0

El servicio perfecto, las habitaciones según donde te toquen están bien!.

Alejandro Zenobi

Dec 31, 1969

0

Muy lindo excelente atención muy recomendable

Juan Abad Pérez

Dec 31, 1969

0

La playa es de las mejores de la zona, sus instalaciones muy buenas con un hall impresionante

Mariano

Dec 31, 1969

0

Empiezo por aclarar que nunca me alojé en este hotel, lo hice en otro de la misma cadena y tenía acceso a este. Me parecieron interesantes las instalaciones pero no puedo opinar de lo que no vivencié.

Benjamin Parra

Dec 31, 1969

0

Muy buen establecimiento con buenos buffets

Cyndi a.m

Dec 31, 1969

0

Excelenteservicio, buenas instalaciones.Yeventos muy entretenidos

Adan Lopez

Dec 31, 1969

0

Muy buena opción, pero no es para relajarse, hay distancias largas entre lugares al interior del complejo y no hay transporte interno, sólo un restaurante es de reservación, la comida tiene buen sazón, pero después de algunos días es repetitiva. Recomiendo ir con all inclusive, si no tu experiencia podría no ser agradable.

MauRuiz 21

Dec 31, 1969

0

Un hotel muy bueno .Tiene un acceso muy rápido a la playa privada sin salir del hotel muy rica la comida de los buffets excelente servicio y atención

Kevin Valdovinos

Dec 31, 1969

0

Hermoso lugar

Ruben Torres j.

Dec 31, 1969

0

Excelente fin de semana.

Diego Pedraja

Dec 31, 1969

0

Muy buenas vacaciones. Mención especial para las chicas encargadas de los niños. Arnel, merece un 10.

Raquel Flores Valerio

Dec 31, 1969

0

Muy buena atención, excelente...

Lysette Espindola

Dec 31, 1969

0

Un hotel muy bonito y excelente ambiente para relajarse un fin de semana.

Gustavo Saldivar

Dec 31, 1969

0

Cualquier hotel riu del complejo en playacar es magnífico. Servicio muy bueno. Precio accesible dependiendo de lo que quieras gastar como el mejor que es el riu Palace.

ポンポコtv

Dec 31, 1969

0

La comida está bien , el personal muy amable pero las habitaciones podrían mejorar y las toallas 😔para nada aceptablespor el color y el estado en que se encuentran.

Melissa Villanueva

Dec 31, 1969

0

Excelente servicio y muy buenas instalaciones. La playa muy bonita.

Fabiola Nadal

Dec 31, 1969

0

La pasaron genial mis chilpsyates

Alejandro betts

Dec 31, 1969

0

Excelente estadía. Personal muy atento y amables. Instalaciones en muy buen estado. Tres piletas con distintas facilidades, 5 restaurantes. Playa privada con sombrillas, muy concurrida.

Giselle T

Dec 31, 1969

0

Es mi primera vez aquí...desde q llegamos la atención las comodidades y el servicios son de excelencia. Cómodo elegante y con diversidad de actividades y espacios para estar. Los alimentos son de calidad y la variedad de bebidas es alta. Todo el personal está a tu disposición. Lo recomiendo 100 %

Matias Roca

Dec 31, 1969

0

Hermoso hotel, el servicio muy bueno y los show muy lindos ya que los renovaron. Tendrian que cuidar mas de la comida sin gluten para los celiacos, y instruir a todos los cocineros sobre esta condición, ya que no es una elección sino una obligación de no comer gluten(trigo, avena, cebada y centeno) .

Ilsman Vazquez

Dec 31, 1969

0

Super Hoteles RIU de lujo el servicio de cocina y recamareras además de que hay fauna natural

Carlos Beltran

Dec 31, 1969

0

Excelente hotel instalación y servicio

Mommy A

Dec 31, 1969

0

Excelente servicio.Buen precio, comida buena. ACCESO a la playa excelente

Mariana S. Silva

Dec 31, 1969

0

Excelente atención , limpieza y comida , por las noches shows y mucha vida en bar del lobby

Juan

Dec 31, 1969

0

Simplemente muy bueno. La atención de los mexicanos es la mejor.

Fernando Luna

Dec 31, 1969

0

Excelente lugar,buffet muy variado y fresco,habitaciones muy cómodas y el espectacular trato de la gente de la península yucateca

Arturo Muñiz Gallardo

Dec 31, 1969

0

Les sugiero capacitar a su personal en Atención al Cliente. Muy mal servicio

Otilia Fernanda Per Mon

Dec 31, 1969

0

Todo excelente.. la comida la limpieza las insatalacionesmuy agusto todo solo el personal del area de playa o tal ves son vendedores un poco de atencion porque se expresan muy groseros

Trent Lane

Dec 31, 1969

0

Igual el servicio de Internet es malo pero esta cerca de la playa por lo que no lo extrañarás altamente recomendable pide el paquete todo incluido no te recomiendo comprar pases para atracciones en el destino, por lo demás es bueno para descansar y pasarla en la playa

Luz elena Zapata E

Dec 31, 1969

0

No lo conocí pero se hermoso ademas es una cadena de hoteles muy grande

Víctor Manuel García Lanza

Dec 31, 1969

0

En general me ha encantado,muy buen equipo de animación,muy buena comida y bebidas , muy buenos camerer@s .El único pero que le pongo , que los baños un poco antiguos y había que levantarse temprano para pillar una tumbona en la sombra. Pero vuelvo a repetir que en general muy buen hotel

David Santiago

Dec 31, 1969

0

Lindo como todos

Felipe Mendoza

Dec 31, 1969

0

Hermoso lugar

Michelle Reyes

Dec 31, 1969

0

Me gusto mucho a pesar de los problemas que hubo la comida muy buena

Ma Laure

Dec 31, 1969

0

Llegamos al restaurante mexicano, y fue muy bueno.

Carla Ivonne Olivares Arenas

Dec 31, 1969

0

Maravilloso lugar! Comida exquisita, piscinas bellas, entretencion para todos, alemanes, suecos, daneses, vegetacion y animales en el mismo hotel

Jose Herrera

Dec 31, 1969

0

Bonitos dias y recuerdos me llevare

Joaquín Miguel Chaparro

Dec 31, 1969

0

Simplemente decir que si volviera a Rivera maya repitiria Riu Yucatan , su gente el lugar todo más que increíble , maravilloso paraiso

Silvna Zinetti

Dec 31, 1969

0

El predio muy lindo , pero las habitaciones no me gustan , cama de matrimonio con dos sommiers juntos!!! El baño horrible no tiene puerta,se ve de la habitación , el lugar con inodoro tiene puerta con rejitas! Cero privacidad

Beatriz Lausin

Dec 31, 1969

0

Tranquilo. Muy amplio. Se come muy bien. La atención del personal es espectacular. Algunas de las instalaciones necesitan un cariño.

Paula Feijoo

Dec 31, 1969

0

El hotel está bastante bien. El personal suuuper amable y la comida muy rica.

Mauro Palma

Dec 31, 1969

0

Increíble Resort en primera línea de playa

Sabrina Tornavacca

Dec 31, 1969

0

Hotel de primer línea. Excelente atención por parte del personal. Habitaciones amplias y cómodas. Servicio en general excelente

Mario Perez

Dec 31, 1969

0

Buen hotel pero no de la categoria 5 estrellas apenas 3 superior

Miriam Martinez

Dec 31, 1969

0

Excelente hotel, la atención buenísima todos fueron encantadores, Fernanda la animadora una chica de lo mejor, comida magnífica no puedo decir otra cosa que volveré sin duda.

Rodolfo Beriau

Dec 31, 1969

0

Tiene lo que se necesita para pasar bien

Alejandro Carmona

Dec 31, 1969

0

Buenas instalaciones y servicios,es muy bullicioso para los que buscan descansar, e ideal para los que buscan la fiesta!!

John Martinez

Dec 31, 1969

0

Muy buena atención

Gala Abellan

Dec 31, 1969

0

Está bien. Sobre todo en la comida. Por sacar pegas si te toca un primer o segundo piso en los edificios no hay ascensor. Los lavabos aunque grandes son viejitos y con ducha. No corresponde a un 5 estrellas.

Cristian Flores

Dec 31, 1969

0

Una plantilla muy organizada

Aurora Aracelis Garcia

Dec 31, 1969

0

Muy buena atención.

Chrixx 21

Dec 31, 1969

0

Hotel digno de playa del carmen, tienes que caminar un poco para llegar a la habitacion y no hay ascensores pero la comida y la playa son buenas

Maria Alejandra Urrutia Verde

Dec 31, 1969

0

Lindo hotel todo incluido, comodas habitaciones, lindos jardines, maravillosa playa y entorno...muy buena comida .....bien ubicado

Jose Alberto Arce

Dec 31, 1969

0

Muy bonito hotel muy agradable con vistas al mar súper espectaculares. Su servicio de primera calidad.

Graciela Brest

Dec 31, 1969

0

Exelente lugar todo perfecto,los chefs geniales,las camareras y camareros de lo mejor,no dejen de ir todos te atienden de 10

Patricio García Beltrán

Dec 31, 1969

0

Excelente atención, el hotel 10 puntos. El hotel es all inclusivelas 24hs tiene varios restaurantes, bares, shows y u as piletas increibles. La playa sin sargazo 😀😀😀

Vanessa C

Riu yucatan stay

4

Very nice hotel The only ods of this hotel is they say 24 hours snack but there is no fast food they are old hot dogs in a fridge And old sandwiches compared to the royalton where you can order real...

Steve J

Great

5

Currently at RIU Yucatan, the hotel is great food is delicious, everything is kept very clean and all the staff are fantastic !! Just got back to our room from Mexican themed dinner (12/2/19) and...

U9819PVdavidv

Beautiful

5

We went for the third time on Jan 25, 2019 and it did not disappoint. Food is fantastic, the staff are truly amazing. The resort is small enough that you know the staff by mid week. The beach here...

Doobie123456

Absolutely brilliant

5

Just spent nine nights at this hotel and to be honest it was absolutely lovely! Plenty of choice in the restaurants for food and a great selection of drinks and cocktails ! The pools are lovely and...

nkybootoo

A fantastic winter sun break

5

This hotel was fun and well managed, staff were amazing and the pool area was right next to an amazing palm lined beach. Food was good, drinks were great and lots of premium brands too. The...

dalcatrao

Second time at the RIU Yucatan!

5

No Hotel is perfect but this one makes a great effort at offering the best of everything. Overall the food is very good and you do not need to make reservations ahead for the special dining which I...

RIU Yucatan, Playa del Carmen

RIU Yucatan

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RIU Yucatan, Playa del Carmen

RIU Yucatan

Price & Availability

Travelers

Select your room

Standard Double Room ·

Standard Double Room with Balcony ·

Doble Standard ·

Standard Room ·

Standard Room ·

Habitación Doble 2 Beds ·

Overall

Customers Review

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