“I have always enjoyed staying here. At this hotel you get the feeling that the staff really cares. That makes a difference”

“I travel often; therefore, meeting many people in places like hotel's customer service staffers. I'm a 70's baby and I give and do expect a pleasant hospitality experience when spending my hard, earned, blood, and sweat-currency. I expect kindness, empathy, and compassion. I see far too many companies raising their prices on their products and they're not sending the memo to customer service workers to do their job with fidelity. Be kind! It's not too much to ask for! Long story short, I tried to check in around 3am with my confirmation number. I traveled for a couple of hours and was having surgery in a few hours, so I wanted to check in ASAP. But, patience is essential. So I gave the man about 15 minutes to work on his computer before asking if he located our reservation. He said, no our system is down, so I can't check your confirmation number. I asked what did he recommend we do he said he didn't know he guess to call the software company to see what's going on with the computers. Huh? Excuse me sir, can I give you my credit card and driver's license and you please give us a room; although we had paid reservations? He talked 10 minutes and I went and sat down and prayed. I waited for an additional 5-10 minutes and asked the status. He had a key ready and I was gracious and thanked him. The next day I came downstairs to see if I could empty my trash can. Three people were standing at the desk talking. I just went to a cleaning cart dumped my trash and changed the bag as they looked on. I went over and asked who was the manager and a man said he was. I explained to him what happened last night as if it was a casual conversation. He looked at me with less empathetic expression. I was shocked. I expected him to at least say I am so sorry about your experience and.... Whatever. I would have smiled and said thank you. Unfortunately, I had to reiterate what happened and then he said well, I'm sorry about...I said thank you for apologizing. People must learn empathy, kindness, and compassion goes a long way ESPECIALLY in customer service. After this experience I was offered a small amenity/token, and to me that's a true acknowledgement of my feelings. I am a very grateful. We should also forgive and move on. Reviews: The rooms were nice and clean, so I am grateful for that. I will return! ##justhonest”