“We made our reservation on a Tuesday night, for that night, on the way there. Our reservation was confirmed by text message after calling their general reservation line. We found on the website that 2 king standard rooms were available, and we wanted 1 of them. We got thru our booking, for a king room, and 30 mins later when we got there, the receptionist stated they unfortunately didn't have one for us. We were going to go somewhere else for a king. However, the receptionist went above and beyond to get us a king bedroom (they had some that were "out of service" due to construction happening on a lower level as they're turning this into a HI Express). The receptionist physically went to make sure the room was cleaned and ready for us, and it was an upgraded room that we did not get charged extra for. She was very apologetic for the issue. The room itself was clean, but a little out of repair - although everything did work properly and we had no issues. I'm assuming they're upgrading everything soon. Things are a little dated and worn, but seemed clean. Breakfast was as expected. They didn't have any oatmeal, but when i asked for some, one of the employees ran to the store across the street so they could provide some to me. The general manager Diane was very friendly and I trust that if we stay again she will do everything she can to ensure we have a satisfactory stay. The building itself however does need a little work, which I believe it's scheduled to have done.”

“Room was great but I ddnt like the handicapped shower. People also very nice-one young lady went above and beyond when I checked out labor day-she filled a baggie with ise but had to go to another floor to do so. Sorry I ddnt get her name handicapped shower.”