“The hotel staff was extremely rude. First night the clerk bursted into my room claiming that I shouldn't be there and that he is going to kick me out. After I showed him my room card with his own handwritten room number he realized his mistake. He did not really apologize and told that he didn't say "kick me out" but to "figure this out". Nevertheless this was horrible event after 48 hours of travelling. The hotel did not also have breakfast availeable, which was charged from me however. I was told when I checked in that the breakfast can be taken from a different near by Holiday Inn and that the clerk will write me a note in the lobby. The next morning I went to ask about this note the clerk called another employee to the hotel who then started to shout at me that I have no right to go to another hotel for breakfast and that he is "gonna kick you out!" Within 24 hours of check-in I was threatened to be kicked out twice. Never have I had this kind of service.”

“Pros • Excellent value for money overall. • Relatively large room for Manhattan. • Good location; steps away from stock market, a few blocks from WTC, and abundant subway stations. • Compact relatively quiet area, rare for Manhattan. • Small hotel == no lobby chaos • Our room had a huge balcony, but I think it’s the only one • WiFi was excellent, connection was solid and speed was good (didn’t try to stream a movie though). • Blackout curtains inside tracks to keep out all light. They were frayed and easily came out of their tracks, but with some attention they worked well.Cons • Old and worn, cleanliness not up to normal Holiday Inn standards. • Part of carpet almost black from either use or flood. • Inside shower certain is angled so you get water on the floor no matter how careful • Bathroom fan scarcely moves any air • No booklet of hotel amenities, safety, restaurant hours, local attractions, and eateries. • There is a thermostat on the wall that doesn’t appear to do anything but read the room temperature. • Took a while in the cold to discover heat must be set on the below-window unit rather than the obvious wall thermostat; no instructions or sign to help. • Only one side of the bed had a nightstand (with light and power), even though it looked like there was room for another one on the other side. • We needed power outlets on both sides of the bed. We had to be shown by maintenance staff that if we needed power on that side that we had to pull the bed out to get to outlets below the headboard. That staff member was nice though. • Either the lock for the door to the big balcony was broken or we couldn’t figure it out. Not a huge safety issue, but it would have been nice to lock that door. • There is supposed to be a parking spot in front of the lobby, but of course it was occupied. We had to unload our car double-parked, blocking the one travel lane of the narrow city street. No staff member came out to help with luggage or traffic. • TV was quite small for the distance from the bed. It took a number of seconds to change each channel. A bigger more responsive TV should be considered. • There is a 1-2” high door stop built into the floor positioned to easily step on or trip over when walking to the bathroom at night from that side of the bed. • Room key stopped working when we came back from breakfast, several hours before check out time. • Housekeeping knocked on my door at 10:45am even though I had a do not disturb sign, said check out was 11am. I called the front desk to confirm checkout was 12noon.”