I and my family ended up taking the wrong ride (our mistake), but Uriel ensured we were safe and went out of his way to resolve the issue. This alone exemplifies exquisite customer service. I was happy and blessed that Uriel drove us. Thank yu Eu e minha família acabamos pegando a carona errada (erro nosso), mas Uriel garantiu que estávamos seguros e se esforçou para resolver o problema. Isso por si só exemplifica o atendimento ao cliente requintado. Fiquei feliz e abençoado por Uriel nos conduzir. obrigado

The hotel stay was okay! When we first got here we didn’t have the right room. The room I booked had 2 beds and a couch, the exact reason I booked it so everybody here could be comfortable. They didn’t have it available so we stuck with the room that had just the two double beds and we only needed sleep for a few hours, cool no problem. Also, we was told breakfast wasn’t free, it was only free for the Rugby team. This hotel is literally not worth it for people to even be paying for breakfast. Also, the day we was checking out, a big cockroach came out of the tissue box … I will insert picture below if I am able to. A estadia no hotel foi ok! Quando chegamos aqui, não tínhamos o quarto certo. O quarto que reservei tinha 2 camas e um sofá, exatamente o motivo pelo qual reservei para que todos aqui pudessem ficar confortáveis. Eles não tinham disponível, então ficamos com o quarto que tinha apenas as duas camas de casal e só precisávamos dormir por algumas horas, legal sem problemas. Além disso, fomos informados de que o café da manhã não era gratuito, era gratuito apenas para o time de Rugby. Este hotel literalmente não vale a pena para as pessoas pagarem pelo café da manhã. Além disso, no dia em que estávamos fazendo o check-out, uma grande barata saiu da caixa de lenços ... Vou inserir a foto abaixo, se puder.

I and my family ended up taking the wrong ride (our mistake), but Uriel ensured we were safe and went out of his way to resolve the issue. This alone exemplifies exquisite customer service. I was happy and blessed that Uriel drove us. Thank yu

The hotel stay was okay! When we first got here we didn’t have the right room. The room I booked had 2 beds and a couch, the exact reason I booked it so everybody here could be comfortable. They didn’t have it available so we stuck with the room that had just the two double beds and we only needed sleep for a few hours, cool no problem. Also, we was told breakfast wasn’t free, it was only free for the Rugby team. This hotel is literally not worth it for people to even be paying for breakfast. Also, the day we was checking out, a big cockroach came out of the tissue box … I will insert picture below if I am able to.

Room is nothing like posted on website,old and pretty run down and bed sqeaks. Size is very small.Disappointing 😞 😞 carpet has stains too. O quarto não é nada parecido com o postado no site, velho e bastante degradado e a cama range. Tamanho é muito pequeno. Decepcionante 😞 😞 o carpete também tem manchas.

Room is nothing like posted on website, old and pretty run down and bed sqeaks. Size is very small. Disappointing 😞 😞 carpet has stains too.

Great staff. The small dining area includes Starbuckswhich was a plus. Clean and we'll kept to my knowledge. Excelente equipe. A pequena área de jantar inclui Starbucks que foi uma vantagem. Limpe e manteremos o meu conhecimento.

Great staff. The small dining area includes Starbuckswhich was a plus. Clean and we'll kept to my knowledge.

All of the staff that I have come into contact were exceptional! The lady at the front, Deedra, William and the lady at the bar, Ellen, were sweet as can be and incredibly helpful! The rooms are clean and comfortable and I would highly recommend this hotel! Todos os funcionários que entrei em contato foram excepcionais! A senhora da frente, Deedra, William e a senhora do bar, Ellen, foram muito doces e incrivelmente prestativas! Os quartos são limpos e confortáveis ​​e eu recomendo este hotel!

All of the staff that I have come into contact were exceptional! The lady at the front, Deedra, William and the lady at the bar, Ellen, were sweet as can be and incredibly helpful! The rooms are clean and comfortable and I would highly recommend this hotel!

Staff was very friendly and professional.I was only there for a short, one night stay due to flight delay.The room was very clean and nicely appointed. The bathroom could use a couple of updates but everything works well.I'd easily stay again. A equipe foi muito simpática e profissional. Eu estava lá apenas para uma curta estadia de uma noite devido ao atraso do vôo. O quarto era muito limpo e bem decorado. O banheiro poderia ter algumas atualizações, mas tudo funciona bem. Eu ficaria facilmente novamente.

Staff was very friendly and professional.I was only there for a short, one night stay due to flight delay.The room was very clean and nicely appointed. The bathroom could use a couple of updates but everything works well.I'd easily stay again.

Visited Houston during rodeo and I needed a place to lay my head for one night. We checked in at 11pm.The moment I walked in the door I noticed the hotel shuttle with missing hub caps and it was dirty. Theparking lot was not well lit and I saw a security guard outside.It felt creepy. Not to mention there were Budget Rent A Trucks locked inside the gate on the side of the property. The entire atmosphere looked sketchy. As I walk inside the lobby I noticed the floor mat and automatic doors looked old and unkempt. Regardless of the pictures you see you have to pay attention to detail.There was an odor in the lobby but surprisingly the lobby appeared cleaned. I went to my room and I immediately noticed the old stainedcarpeteverywhere. Not to mention you can hear all of the road noise. I don’t think I will test tonight. It just doesn’t feel safe not to mention the AC is loud. Pray for me!!! If you want R&R don’t stay in the hood!! Visitei Houston durante o rodeio e eu precisava de um lugar para deitar minha cabeça por uma noite. Fizemos o check-in às 23h. No momento em que entrei na porta, notei o ônibus do hotel com calotas faltando e estava sujo. O estacionamento não estava bem iluminado e vi um segurança do lado de fora.Parecia assustador. Sem mencionar que havia Budget Rent A Trucks trancado dentro do portão ao lado da propriedade. Toda a atmosfera parecia esboçada. Ao entrar no saguão, notei que o tapete e as portas automáticas pareciam velhas e descuidadas. Independentemente das fotos que você vê, você deve prestar atenção aos detalhes. Havia um odor no lobby, mas surpreendentemente o lobby parecia limpo. Fui para o meu quarto e imediatamente notei o velho carpete manchado em todos os lugares. Sem mencionar que você pode ouvir todo o barulho da estrada. Acho que não vou testar esta noite. Simplesmente não parece seguro não mencionar que o AC é alto. Reze por mim!!! Se você quer R&R, não fique no capô!!

Visited Houston during rodeo and I needed a place to lay my head for one night. We checked in at 11pm. The moment I walked in the door I noticed the hotel shuttle with missing hub caps and it was dirty. The parking lot was not well lit and I saw a security guard outside. It felt creepy. Not to mention there were Budget Rent A Trucks locked inside the gate on the side of the property. The entire atmosphere looked sketchy. As I walk inside the lobby I noticed the floor mat and automatic doors looked old and unkempt. Regardless of the pictures you see you have to pay attention to detail. There was an odor in the lobby but surprisingly the lobby appeared cleaned. I went to my room and I immediately noticed the old stained carpet everywhere. Not to mention you can hear all of the road noise. I don’t think I will test tonight. It just doesn’t feel safe not to mention the AC is loud. Pray for me!!! If you want R&R don’t stay in the hood!!

Discreto y muy tranquilo,además de lo odbio,muy limpio y seguro....

Muy limpió y tranquilo, excelente lugar para descansar.

Muy mala experiencia nos rompieron el vidrio de la camioneta y a otros 9 vehículos enfrente del lobby y los empleados sin importarles nada no lo recomiendo tengan cuidado.Bad experience our truck broken Windows with other 9 vehículos i wont stay ever again no safe place

Muy limpio el hotel. Tiene buenos cuartos, el lavabo está afuera del baño lo cual es muy bueno. Gran variedad de canales y además puedes ver Netflix (solo si tienes cuenta) - lo cual no me había tocado ver en otro hotel.

Recently stayed at this hotel for just a quick overnight. I thought the lobby was beautiful, the beds super comfy and the M Lounge had the most delicious candy and a great assortment of...

Booked a suite, the room was large and spacious. Liked that it had two big screen TVs one convenient to sitting on the couch or at the desk and another if lying in bed. The lounge offered hot...

Spent 3 nights here and can say this place is about as vanilla as you can get. It's an old Embassy Suites, so it has that large central atrium design. That design can also be noisy if you have a...

Airport shuttle would likely not pass safety inspection for commercial use. Feels like back axle is going to fall off. This is not Marriott quality. While room 408 is supposedly an upgraded room… the...

I read all of the reviews before booking but because of the location, I booked it. I arrived in the evening and greeted immediately. Staff was nice and helpful. Ate dinner in the restaurant which...

The price was right for pre cruise hotel! After 9 hours in the car it will work for a night. The area is not the safest and the room has lots of makes on the wall a d the tile in the bath could use a...