“I was excited to stay here. I saved up money to purchase a trip to Italy for myself and my mother. It was our first time abroad together. I bought my package in February. In March the world shut down due to the Global Pandemic, COVID-19. Now I have been trying to reach the hotel and see if they were willing to move my dates to next year, offer me a voucher for the amount of money I paid, or refund my trip. I understand I have a package that was non-refundable, but it’s a global pandemic, your country has travel restrictions on my country and I am not allowed to enter. They have not been responsive to any of my requests, I had Expedia call on my behalf, no response. I had an agent who said they were offering me a voucher but to speak to my travel insurance. I spoke to them and went back to Expedia and no one can get anyone from the hotel on the line. This hotel effectively stole my money and is refusing to pick up the phone. I will be filling a complaint with my credit card and the attorney general.”

“The Olympic hotel offers good bang for the buck. This is a budget friendly hotel and expect it is be of average quality. I found the service was great, breakfast buffet was adequate, beds comfortable and yes the entire hotel could benefit from a renovation. It is walking distance to metro, buses and Vatican City. The major tourist attractions are a 30 walk to the center or 10 minute taxi. It is a safe neighborhood with many restaurants and bars close by. I will stay again because of location and price. Enjoy!”