The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
Camere
434
Pets
Yes
da ARS 3,492,763.28
24
mag
The Ritz-Carlton Chicago, Chicago
The Ritz-Carlton Chicago
Price & Availability
Select your room
Standard King Room (City View) ·
Room Only · 1 King Bed
Special deal
Non Refundable
Standard King Room (City View) (Accessible) ·
Room Only · 1 King Bed
Special deal
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, Vistas A La Ciudad ·
Room Only
Cancel free of charge before Tue, 21 May 2024
Standard King Room (Lake View) ·
Room Only · 1 King Bed
Special deal
Non Refundable
Standard Room ·
Room Only
Package Rate
Non Refundable
Doble Cama King Size ·
Room Only
Non Refundable
Doble Vistas Al Lago ·
Room Only
Non Refundable
Standard King Room (Lake View) (Accessible) ·
Room Only
Cancel free of charge before Sat, 18 May 2024
Deluxe King Room (City View) ·
Room Only
Non Refundable
Executive King Suite ·
Room Only
Suite Ejecutiva, 1 Cama De Matrimonio Grande, Con Vistas ·
Room Only
Cancel free of charge before Tue, 21 May 2024
1 Bedroom Tower King Suite with Extra Bed ·
Room Only
1 Bedroom Tower Suite ·
Room Only
Non Refundable
Suite, 1 Habitación, Con Vistas, En Una Planta Alta ·
Room Only
Cancel free of charge before Tue, 21 May 2024
Habitación Run Of House ·
Room Only
Non Refundable
1 Bedroom Lakeside King Suite with Extra Bed ·
Room Only
1 Bedroom Lakeside Suite ·
Room Only
Non Refundable
1 Bedroom Lakeside King Suite with Extra Bed (Accessible) ·
Room Only
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Location 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“Stayed here on a business trip one time. Beautiful room, very clean and spacious. The service is impeccable! The lobby and bar on the roof top is just beautiful! I also really love their breakfast, fresh squeezed orange juice is amazing! The hotel is also connected to the mall! Which makes it very convenient when the weather is bad!”
— Stanley Sequeira
“if zero stars were an option... this is a franchise Ritz, which basically means they are more interested in the single property than the Ritz brand. Which is understandable in a capitalistic society. Service is non-existent and this place is understaffed. None of the usual Ritz-Carlton perks are available at this location. And for close to a thousand dollars per night, I expect my wife and children to be a little pampered during our visit just like the Ritz does at all non-Franchised properties around the world.
I spent close to 45 minutes on the phone with the Ritz Central Reservations Call Center talking through arrival times, transportation, departure times, spa times for my wife, our Anniversary requests, etc. When I checked in they had no record of that 45 minute conversation, our early arrival, room requests, etc.
Have stayed here for New Years for a decade and will not return. They simply don't give a F!@# if you are Titanium which is the Ritz's highest rewards level. Willing to pay for service but this property simply does not get it. Paid Cash and did not use reward points. Good thing there are several 5-Star hotels in Chicago to select from in the future.”
— Samuel Garmon
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