Escape to Paradise at Krystal Beach Acapulco in Pacific Coast Mexico

Antonio Figueroa

Jan 02, 2020

2

Hotel is in need of renovations ASAP!! Not staying here until they upgrade their rooms...get new staff...and upgrade their menus. The room is falling apart... the sink was broken, closet doors broken...kitchen amenities were dirty... however, the view was amazing (only reason why I’m giving two stars and not one) Food is average (I don’t recommend)... staff is NOT helpful and never available when calling from the room phone...I had to call their sales line from my personal phone to request an iron.. then waited 45 minutes for the iron to make it to my room. If you ask me if I’d recommend this hotel or stay here, my answer is simply no! Avoid if possible!

rsupra

Dec 15, 2019

1

Horrible stay! Horrible staff, manager is afraid to confront guest about complaints..booking steped in to help, staff during check in named "David" was no help and all the other hotel staff recognized that he was useless and slow, roaches in the rooms old furniture good luck if you stay here...

BalamG

Dec 11, 2019

5

Excellent service, delicious food, waiters and very friendly staff, clean beach, and events to live together

Sayra Magana

Nov 14, 2019

2

Is so beautiful big but I don't know why not working free Wi-Fi

Jamie Aguilar

Oct 26, 2019

1

Depending on what you like this place is ok, nah or good of course. In my humble opinion. I did not like it. It was too noisy. The air conditioning does not work. They don’t have enough staff. The service is not good. It’s kinda cheap but I am sure you can find a nicer place. The bed is not too good. And is not clean to my standards. The room had tissues on the floor left behind which is unacceptable to my standards.

Loza1976

Stayed at the hotel for 6 nights.

3

The room was nice and clean (sea view standard twin), views were amazing and good location. My Spanish is very basic, reception do not speak much English. The hotel mainly caters for middle class...

169efrafigueroa

Totally top my expectatios!

5

I have to say, my wonderful week at this hotel was made posible by the Quality manager Yaneth Ferrer and Oscar, two of kind service experts. Me and my family from Houston where overwhelmed when we...

mrsrosanava

Family Vacation 2018

5

Our first stay here at Krystal Beach and the hotel was exceptional, customer service was fantastic, everyone was very friendly and welcoming! The location was just perfect with attractions nearby...

A253PYagnieszkap

Great place and service!

5

I stayed in the hotel for 14 days! It was really great choice! People was very friendly, room bug with great view :) perfect service everywhere. Mr Carlos and Mr Augustine made the stay very...

Getaway138451

Don't go here

1

The plan was to spend 2 nights at Krystal. Due to no internet in our room and the lack of social distancing we left after 1 night. We found that our car had been rifled through by their valets...

Domovoi1

Was in February 2017

4

This hotel is from 1980th. Clean ,but not updated.good staff. Very polite. Policemen on the beach. Beach is funny- hundreds of selling person going thru your place. They sale all- from shrimp till...

Krystal Beach Acapulco, Acapulco

Krystal Beach Acapulco

Price & Availability

Overall

Customers Review