The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
Chambre(s)
434
Pets
Oui
de MXN 66,524.24
24
mai
The Ritz-Carlton Chicago, Chicago
The Ritz-Carlton Chicago
Prix et disponibilité
Select your room
Standard King Room (City View) ·
Chambre seulement · 1 King Bed
Special deal
Non Refundable
Standard King Room (City View) (Accessible) ·
Chambre seulement · 1 King Bed
Special deal
Non Refundable
Standard King Room (Lake View) ·
Chambre seulement · 1 King Bed
Special deal
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, Vistas A La Ciudad ·
Chambre seulement
Cancel free of charge before Tue, 21 May 2024
Standard Room ·
Chambre seulement
Prix du forfait
Non Refundable
Doble Cama King Size ·
Chambre seulement
Non Refundable
Doble Vistas Al Lago ·
Chambre seulement
Non Refundable
Standard King Room (Lake View) (Accessible) ·
Chambre seulement · King
Deluxe King Room (City View) ·
Chambre seulement
Non Refundable
Executive King Suite ·
Chambre seulement · King
Non Refundable
1 Bedroom Tower King Suite with Extra Bed ·
Chambre seulement
1 Bedroom Tower Suite ·
Chambre seulement
Non Refundable
Suite, 1 Habitación, Con Vistas, En Una Planta Alta ·
Chambre seulement
Cancel free of charge before Tue, 21 May 2024
Suite Executive Cama King ·
Chambre seulement
Non Refundable
Habitación Run Of House ·
Chambre seulement
Non Refundable
1 Bedroom Lakeside King Suite with Extra Bed ·
Chambre seulement
1 Bedroom Lakeside Suite ·
Chambre seulement
Non Refundable
1 Bedroom Lakeside Suite (Accessible) ·
Chambre seulement
1 Bedroom Lakeside King Suite with Extra Bed (Accessible) ·
Chambre seulement · King
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Localisation 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“We stayed in an Executive suite during our visit to Chicago. The staff were mostly friendly and helpful throughout. However, our room was not very clean. Nail clippings, food, trash was found along the baseboard and behind the couch in our room. There was mold on the inside of the bathroom closet. In general, the room felt run down and furniture well used. We were only there two nights, so it was not long enough for us to make an issue out of it and be disrupted further. In addition, we were only notified of excessive construction noise as we were being given our room key. The construction on the property would have been beneficial to know about prior to booking with this hotel as we have a 3 year toddler that couldn't nap during the days. It wasn't the stay we expected from the 5-star Ritz Carlton. As there are plenty of other 5-star hotels nearby, I would not recommend this hotel.”
— Scott Krenzke
“if zero stars were an option... this is a franchise Ritz, which basically means they are more interested in the single property than the Ritz brand. Which is understandable in a capitalistic society. Service is non-existent and this place is understaffed. None of the usual Ritz-Carlton perks are available at this location. And for close to a thousand dollars per night, I expect my wife and children to be a little pampered during our visit just like the Ritz does at all non-Franchised properties around the world.
I spent close to 45 minutes on the phone with the Ritz Central Reservations Call Center talking through arrival times, transportation, departure times, spa times for my wife, our Anniversary requests, etc. When I checked in they had no record of that 45 minute conversation, our early arrival, room requests, etc.
Have stayed here for New Years for a decade and will not return. They simply don't give a F!@# if you are Titanium which is the Ritz's highest rewards level. Willing to pay for service but this property simply does not get it. Paid Cash and did not use reward points. Good thing there are several 5-Star hotels in Chicago to select from in the future.”
— Samuel Garmon
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