Zoëtry Paraiso de la Bonita Riviera Maya
Carretera Chetumal-Cancun, Km 328, SM 31, Near Petempich Bay, Puerto Morelos, 77580, Mexico
Rating
4.4
Travelers Choice
2021
Price Level
$$$$
Rooms
90
Pets
Yes
24
мая
Zoëtry Paraiso de la Bonita Riviera Maya, Puerto Morelos
Price & Availability
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Overall
Excellent
4.4
321 reviews
5
2227
4
502
3
228
2
113
1
96
Customers Review
Value 4.2
Location 4.6
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.1
Amenities 4.6
Condition 4.5
Quality 4.8
Recomendation 85.1%
“The resort is a small boutique type. The hotel staff was okay. The waiters were not that helpful. The lobbyist & concierge staff were nice. Every time we ordered room service, which was 3 days out of our 5 day stay that included breakfast & dinner, the food always arrived cold. The food was also rationed in proportion. When I called to complain to the restaurant manager about the cold food, he didn’t try to fix it or accommodate. Also the AMR app is convenient but has a fault to it. The laundry service states “clothes received Monday-Friday will be returned in 24 hours” but when we tried to use it Monday morning, they told us 72hr return or $7 per clothing for expedite service. This was very misleading. The liquor was very much watered down. We purchased a bottle of don Julio and my husband drunk half of it and didn’t have a single buzz. That was on top of having 4 additional drinks throughout the evening. I recommend purchasing liquor from the airport or liquor store. The resort is clean and sanitize. We enjoyed the daily housekeeping service. Overall my husband and I will not be back. It’s a NO for us.”
— Tay Robinson
“This is an old worn out resort in need of a total make over . It defines ugly. We spent 14 miserable days here, poor service( but friendly staff) basic room and sheets and towels. The pool lounge chairs are broken worn out and well pass their prime, no music of any kind a very basic bar, the gym is terrible with minimal broken equipment and lots of flies. This is a place to go if ur 80+ and in bed by seven. If it wasn’t for the food I would give it a 0. The food is excellent but the menu never changes so u get tired of it after a week. If u have any life in you, any you want a quality resort don’t come here. It’s the worst resort I have ever stayed at.”
— d barry
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