No parese de 5 estrellas Instalaciones viejas Camas durísimas Solo 1 elevador caben 4 personas y huele mal Restaurantes principal para el desayuno se hace una larga fila,. "Ojo" el huevo ya en barra y el que te ofrecen "liquido" sabe horrible mejor pidan que les den del normal. Deja mucho que desear

Un hotel bonito y muy cuidado. Sin embargo el buffet no es muy apetecible y las cenas en los restaurantes a la carta (puedo hablar del Salvador y del Paradise) son deficientes. Por otro lado; la atención de todo el personal es Excelente!!!

Deberían de tener un poco de música más variada en el club Nitro, hora de la discoteca. Para mi el entretenimiento nocturno es muy importante al momento de vacacionar y querer tenerlo en consideración, y entiendo que la Cumbia sea lo que mas se baila/escucha en México, pero la ausencia de Salsa y Bachata en toda una noche en un club con personas de todo el mundo, deja mucho que desear; sin embargo, la atención de los bartender en el club fue muy buena. Sería excelente que hubiese un poco más de variedad en carnes/pollo/pescados en el restaurante buffet principal al momento de almorzar. Y por último, deberían tener una mejor organización en el Lobby al momento de realizar el check-in o check-out; pues en este horario coinciden una gran masa de huéspedes, y se ve que no hay plan de contingencia para cuando esperan muchísimas personas para ser atendidas, pues incluso en la fila para pasar al mostrador, no hay un orden claro. Fuera de lo dicho, la atención/hospitalidad por parte del personal del hotel fue excepcional, la calidad de las bebidas era notable y el esfuerzo de los bartender se demostraba en cada trago. Super recomendados los restaurantes de especialidad Paradise y Gallo, cuentan con un equipo bastante profesional. Excelente Calidad-Precio Asegurada. Vistas impresionantes desde el SkyBar del Golden. Bastante para hacer en cada día de hospedaje. Volvería sin dudarlo.

Super recomendable, muy agusto limpieza todos los protocolos de sanidaden restaurant.... lo único que no ne gustaron fueron los postres podrían mejorar muchísimo hermosa vista de la roof top

Bonita vista al igual que las instalaciones, pero demasiado malinchistas!!! Al principio me encanto el hotel y pensaba visitarlo en Cancún pero con las actitudes negativas hacia los propios turistas nacionales mejor pasó =(

Um hotel bonito e bem cuidado. No entanto, o buffet não é muito apetitoso e os jantares nos restaurantes à la carte (posso falar de Salvador e Paraíso) são deficientes. Por outro lado; A atenção de todos os funcionários é excelente!

Eles deveriam ter uma música um pouco mais variada no clube Nitro, hora da discoteca. Para mim, o entretenimento noturno é muito importante quando estou de férias e quero levar isso em consideração, e entendo que a Cumbia é o que mais se dança/escuta no México, mas a ausência de Salsa e Bachata em uma noite inteira em um clube com pessoas de todo o mundo, deixa muito a desejar; no entanto, a atenção dos bartenders do clube foi muito boa. Seria ótimo se houvesse um pouco mais de variedade de carne/frango/peixe no restaurante principal com buffet na hora do almoço. E por fim, devem ter uma melhor organização no Lobby no momento do check-in ou check-out; Pois bem, neste momento coincide uma grande massa de convidados, e vê-se que não há um plano de contingência para quando muitas pessoas esperam para ser atendidas, pois mesmo na fila para ir ao balcão, não há uma ordem clara. Para além do que foi dito, a atenção/hospitalidade dos funcionários do hotel foi excepcional, a qualidade das bebidas foi notável e o esforço dos bartenders foi demonstrado em cada bebida. Os restaurantes de especialidades Paradise e Gallo são altamente recomendados, têm uma equipa muito profissional. Excelente Qualidade-Preço Garantido. Vistas deslumbrantes do Golden's SkyBar. O suficiente para fazer em cada dia de hospedagem. Eu voltaria sem hesitação.

Super recomendado, muito confortável limpando todos os protocolos de saúde no restaurante... a única coisa que não gostaram foram as sobremesas, poderiam melhorar muito, vista linda da cobertura

Great staff but food soso, nothing over the top. Alcohol was very cheap. 1 Beer! Our rooms were very old. Had to request the ac filter to be changed. The pool staff is amazing. Shout out to Manny, Marco, Ivan and Jessica!!! They made our trip fun.... Not a bad resort but definitely not a 5-star, that I am used too!!!

Excelente hotel para pasar una vacaciones en familia. La alberca infantil es todo lo que buscan los niños: resbaladillas, toboganes, fuentes, chapo... Muy buen servicio

Visite este hotel y me parece muy recomendable, la atención recibida es muy buena. Siempre encuentras personal que te pueda orientar y atender tus necesidades. Las habitaciones están muy limpias y cuentan con gran espacio. Cuenta con varios restaurantes de los cuales puedes reservar para comida mediterránea, comida francesa, comida internacional, comida japonesa o bien comida mexicana. Todos los días hay show en el hotel tanto en la mañana como en la noche por lo que siempre tendrás actividades que realizar y no aburrirte. Ideal para parejas.

Visite este hotel e parece altamente recomendado, a atenção recebida é muito boa. Você sempre encontra funcionários que podem orientá-lo e atender às suas necessidades. Os quartos são muito limpos e têm um ótimo espaço. Tem vários restaurantes dos quais pode reservar comida mediterrânica, comida francesa, comida internacional, comida japonesa ou comida mexicana. Todos os dias há um show no hotel, tanto de manhã quanto à noite, para que você sempre tenha atividades para fazer e não fique entediado. Ideal para casais.

Excelente hotel para férias em família. A piscina infantil é tudo o que as crianças procuram: escorregas, escorregas, fontes, chapo... Atendimento muito bom

I am currently atthis resort. People smoking in none designated places is a very big problem. I do not smoke and do not wish to have my lungs filled with second hand smoke, and no one does anything about it. They blindly turn there eyes away as if nothing is wrong.unfortunatly we bought into the 100 days and are now stuck.thiz is our 4thtime here and nothing has changed. Very disappointed.

Pues si esta bonito, pero encuestión con el menú no hay comida para veganos, sin gluten, sin azúcar. Pero el personal tiene una buena atención.

The customer service and personal attention of each one of the employees is excellent. The food at the restaurants and buffets very delicious. If you have time do not miss the night shows

I booked this hotel with my vacation package which said it was a 5 star hotel however it’s far from being 5 stars. I give this hotel a 2.5-3 stars maximum. Unfortunately the 8 nights we stayed here there was an issue everyday ( I came here to relax not worry about the mistakes the hotel keeps making). They got our check out dates wrong and nobody seemed to know how to fix it. They stated they fixed it numerous times but then told us we have to check out days before we were meant too ( even though our WestJet vacation package states the proper day which I emailed too the hotel) the room was dirty and the glasses had toothpaste in it. The food selection is very minimal and different from my western preferences. I have actually ordered pizza 4/8 nights due to the lack of quality food here. I have spoke too other guests here that had the same issue as me with the selection of food. The washrooms throughout the hotel are disgusting and dirty. I don’t believe this should be as high rated as it is. I was mislead though the previous reviews and will not be staying here again. Other travelers I have talked too feel the exact same way and says the hotel is not what it used to be. Disappointed and not what I expected based on previous reviews and photos. Definitely will not be coming back.

The rooms are NOTHING like the pictures. Absolutely worse than I could have imagined, but at least they filled up my fridge and cleaned my room every day. I suggest going to the bar up the elevator by the front entrance. The other ones are bad. AVOID ALL SEAFOOD in the buffet and on the beach. All of it is bad.

Well... the room was beautiful. The pool was nice and clean. The beach is a couple feet away. BUT they are horribly understaffed. You basically had to wait ten min in line to get your drink or snack. We weren't properly explained how to even reserve a restaurant, so we couldn't until the second day. Went to the buffet.... the food was awful. We ordered a pizza at 10pm to our room... it never got there. The international restaurant we got the second night was actually delicious. Details like that will keep me from visiting again. However. The room was very very nice, the hotel was clean and up to date.

We recently stayed at the adult side of the resort. The staff was excellent and very friendly. We had great service from Jose, Angela and Jose Maria at the Breeze bar and Antonia was great at the pool bar. The reason I only gave the resort 3 stars was because the place turned into a frat party on the weekends. We went to the sky pool the first night we were there only to find people passed out on the pool decks, drinks spilled all over the place and lots of partying. The cleanliness of the pools and surrounding beach area were also not very good, lots of cigarette butts in the sand because they don't supply enough ashtrays for the smokers. I like a good party mood down at the pool but there were groups of people blasting their own music so it would drown out the resort music, which just made it noise pollution. The food was also just sub par. 3 of our meals in the specialty restaurants were cold and were just basically flavorless. If you want to party this is the place, if you want to enjoy a drink around the pool and listen to some good music find a different resort.

Carlos who has the position of Bell Boy, always went above and beyond to help you with anything. He is fabulous beyond words. When the other staff members are very busy, (check in staff), Carlos checked us in to help relieve the pressure. Great job Carlos! We loved our vacation here and alot was because of you. Thank you so much!

Não gostei tanto quanto deveria. Achei que poderia ser melhor o atendimento de todos, não é lá essas coisas. A comida não é ruim, mas nem de longe é boa e só há coisas artificiais de bebida, nenhuma bebida natural sequer. Café bem aguado também. Há boas opções no buffet mas nada demais. Não gostei muito não, acho que não voltaria. Para uma proposta como a do hotel, eles poderiam treinar a recepção para lidar com algumas questões adversas. Outra coisa, é ridículo ter que reservar a janta antes das duas da tarde. Não tem cabimento culpar a pandemia por isso.

Super lindo 💗

No real complaints, via they had just gone through a hurricane the week prior to our arrival. They need to keep up on the progress being made and if they do, this will be a wonderful experience. The all inclusive status was very nice (didn't have to carry around money) and they offered the option of adult only areas (1/2 the hotel there were no kids running around). Their service staff was very friendly and helpful. Their rooms were serviced by excellent staff.

Stayed 6 days at this resort in the adults only section and it was great!! The pools, grounds and restaurants were clean and we'll kept. The workers were super nice and attentive. The beach area was nice but there were way too many vendors that will harass you unless you are mean to them. If you were in the pool looking out at the beach they would harass you there as well so you had to turn your back on the beach or completely stay off the beach to not be harassed. I think one time is enough, not all day long every 10 minutes. Most of the restaurant's were good. There was one we did not care for but that could be personal preference. The Italian was amazing as was the French restaurant. I would recommend this resort to all my friends.

It has some very good thing and some other can be polished. The all inclusive is great but a little variety on the buffet would be good. They have a bunch of bars and restaurants so you can stay within the hotel and have a lot of fun. WOW on the entertainment crew, congrats.

The place was nice for the price, food was good. Only thing is my daughter was followed by one of the waiters to her room and that freaked her out. They have an amazing pool on the 7th floor. Service was excellent at all of the bars! If you make a reservation for the sit down dinners those are way better than eating at the buffet.

Imperdível. Tudo incluso é muito prático. É só pedir que um garçom prontamente atende. Aliás,parabéns aos Mexicanos pelo tratamento e hospitalidade.

Never really felt comfortable. Seemed like a hustle more than an all inclusive feel. I would avoid the offer for free massages to get the timeshare pitch. I thought they would explain the resort benefits so it would be worthwhile but it was a 2 hour meeting about spending a few thousand a year to guarantee you come back. Spa services were excellent. Food was mediocre at best. The new building rooms and rooftop pool were great, but I do not plan to come back.

It was the first adults only experience, I thought the hotel overall was nice. The check in and out was awesome, very quick and was able to keep on my wristband until we were ready to leave. We had no timeshare problems at all, Definitely a bonus. The food was ok, breakfast was great! The service wasn't consistent, but great when it was. Our room was very nice, and our cleaning lady was awesome. Would stay again.

Don't stay here. The food is not editable. It is absolutely disgusting. This is not even close to a 4 star resort, maybe a 2 star. The pools and hot tub are not sanitized well. I ended up with an ear infection from poor water quality. Nobody seems to care that hundreds of bats fly out from the roof at dusk. The adult entertainment especially at the mould fill Nitro is extremely childish and boring. The worst shows I have ever seen on a resort. Save your money and go elsewhere.

Booked this resort based on all the great reviews and was not disappointed. We loved everything about our stay! The staff were incredible and went the extra mile for everything. The location is also great as it’s near downtown and between two nice malls. We hope to return!

Can't say enough about the great experience I had at this resort. From the outstanding staff to the great meals, fantastic. Juan and Mario at the buffet treated us like royalty. Carlos at the door bent over backwards to make us feel special. All and all highly recommend this resort.

My husband collapsed while there and the service he received was fantastic. Jonathon immediately jumped out of the pool to help lift him up (he was instructing the morning pool exercises at the...

A special shout out to the amazing Carlos (bell boy) ... it was a delight to see him often! Food and beverage were plentiful. Gorgeous beach and pools with many activities! Had a great manicure with...

We were very unimpressed with this resort all around! Pool: The pool was nice, but there were not enough chairs for all the hotel guests, which meant that obnoxious people would get up at 5:00 AM to...