Experience Luxury at DoubleTree by Hilton Hotel Chicago

DoubleTree by Hilton Hotel Chicago - Magnificent Mile

300 East Ohio Street, Near Chicago Riverwalk, Chicago, IL 60611, United States

Rating

4.1

Travelers Choice

2021

Price Level

$$$

Rooms

443

Pets

Yes

May

DoubleTree by Hilton Hotel Chicago - Magnificent Mile, Chicago

DoubleTree by Hilton Hotel Chicago - Magnificent Mile

Price & Availability

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Overall

Very Good

4.1

1524 reviews

127

Customers Review

Location 5

Cleanliness 4.2

Comfort 4.1

Neighborhood 4.5

Amenities 4.1

Condition 4

Recomendation 80.7%

“Located in a convenient area for tourists. Rooms were not clean enough.”

— Amy

“Tv was great. Dirty towels in the closet. No way to call front desk from room phone, constant busy signal. The cookie was very hard and cold.”

— Verified Hotel Guest

Overall Very Good, 4.1

Location 5

Cleanliness 4.2

Comfort 4.1

Neighborhood 4.5

Amenities 4.1

Condition 4

Recomendation 80.7%

Marcos Ximenes

Dec 30, 2021

lugar incrível!!

Melyssa Messias

Dec 30, 2021

Faltou frigobar e cofre no quarto.

Marcelo Arruda

Dec 30, 2021

Excelente localização, ótimo café (pago) quartos bons, mas precisa se uma renovação

Karin Jebsen

Dec 30, 2021

Para quem quer passear em Chicago e só dormir no hotel ok,mas nada especial e bem tumultuado.

Guilherme B.

Dec 30, 2021

Ótimo hotel, bem localizado. Fica a 2 quarteirões da Michigan Ave (lojas de roupas, acessórios, etc).

Luciano Souza

Dec 30, 2021

Ótimo!!!

Steve Camilleri

Dec 26, 2021

Front desk customer service was awesome! Shetwaun and Gustavo were the best!

haley johns

Dec 21, 2021

Stayed here for the weekend & everything was great! Rooms were clean & spacious with a nice view, location was close walking distance from Michigan ave & every staff member I talked to was super professional & helpful! I will definitely stay here again! Thank you for making our stay amazing!

FearlessPcc Fearless

Dec 16, 2021

The staff was very nice and the location was close to the Navy Pier and Michigan Street. Had to travel to get downtown. I booked a high room for the view, only to learn the view is not of the Pier or the beautiful part of the city. No need to pay for a high room as the view is not great. The bell hop and front desk personnel were awesome. Not close to the "L"

Bob Sellers

Dec 16, 2021

Great location that is very clean and nice lobby bar and restaurant. The rooms are spacious for Chicago standards and the staff is friendly and helpful. I've stayed here several times in the last 3 years so it's consistent and "top of list" when I go to Chicago.

Gerlinde Koebel

Dec 16, 2021

Nice hotel centrally located.I wish they used longer bottom sheets, because they are so short they become untucked, and also use some sort of fabric softener on them.They were so rough, my elbows were chafed in the mornings. Good cookies.We used a third party online service to book the rooms, and based on our level of bookings we were supposed to qualify for free daily breakfasts.They were not offered.

Alicia Oglesby

Dec 09, 2021

We had a really great stay. So pleased with the lobby area and parking amenities. It made our visit that much more enjoyable. The location is perfect for tourist events. The room was simple but had everything we needed for a cozy stay.

Morgan Crutchfield

Nov 12, 2021

Had a fantastic experience at this hotel from pre-check-in to checkout. I received an email a couple of days before my stay and upgraded to the high-floor studio. One hundred percent worth it. They made it incredibly easy for me to drop my luggage in my room so I could return my car to the parking garage at the office. I loved being able to text a concierge-type team with questions, and the room itself was clean and really well appointed. Hotel location is super convenient to Michigan Ave and Shirley Ryan Ability Lab/Northwestern Med. You’ll even get a peek at the lake from some of the higher floors.

Carmen Wilburn

Oct 22, 2021

My 7-day stay at this hotel was excellent! The front desk people were super friendly, personable, efficient, professional, helpful, and very accommodating. I arrived early and expected to store my luggage until check in time, but to my pleasant surprise, my room was ready! The room was very clean and comfortable which is a must for me. It was like a home away from home. The hotel location was great too. There's a market right next door with reasonable prices. Some restaurants, shopping, and attractions were within walking distance. For places that were a little farther than I cared to walk, I used Uber. I would definitely stay here again if I return to Chicago.

Oscar Gtz

Sep 30, 2021

Gran localización. El servicio de llave digital funcionó como se esperaba. Nohubo servicio de limpieza en la habitación, no me molestó ni lo reporte a la gerencia porque realmente no pasamos tiempo en la habitación pero si fue un poco extraño.

Benigno Quezada

Sep 30, 2021

excelente todo!!

Ernani Wagner Leite Soriano

Sep 30, 2021

Experiência única

Freddy Hernandez

Jul 30, 2021

Soy un grupo de 47 personas y la persona que me atendióle preguntealguien habla español y que cuelgasimplemente me hubiera dicho nomis amigos querían una explicación de loque ivana rentarcreo yo por eso la gente que no habla el idioma no entray habemos muchos grupos así espero y ponganvilinguespor que los billetes aquí y en china los conocemos😉

Cindy Bailey

May 29, 2021

This hotel was very nice and the rooms were very clean. You can park in the attached garage for a hefty fee of $59. There were several other self-parking lots available that may have been cheaper but I was willing to pay for the convenience. You can walk to most places. We walked to the Navy Pier and to Michigan Street to do some shopping. We did not dine there but I saw they had snacks and even beer in their food area. Overall we had a very nice stay and would definitely stay here again.

Kaushal Shah

May 19, 2021

Great location, For Walking distance. No train station nearby for 0.5 miles. There are other hotels very near to train station (CTA). Hotel does not have much options for breakfast. Packaged airline food, "OK" in quality charged at 3 times the price in made market. Hotel has good interior and good rooms. Little dated hotel, but nicely renovated lobby and open areas. Pool was still closed in May 1st Week, No Indoor pool available.

Marcia Pantel de Almeida

Dec 30, 2020

Excelente!!!

Colleen

Mar 07, 2020

I had such an incredible experience here; far exceeded my expectations and star level. The staff was incredible, gave me a view and a late check out. No!

Verified Hotel Guest

Feb 24, 2020

Location! Staff was great. Parking next door superb! No

Verified Hotel Guest

Feb 17, 2020

3.5

Ease of egress

Jessica

Jan 15, 2020

Great staff and location.

Verified Hotel Guest

Jan 07, 2020

Staff was very friendly and helpful.1

Estela Maria Fernandez Diaz

Dec 30, 2019

La ubicaciÓn es muy buena pero la atenciÓn de todo el personal de la recepciÓn pÉsima muy dÉspotas las Únicas personas amable fueron lo 3 bell boys, la reservacion la llevamospagada y me retubieron en mi tarjeta de debito mas de 700 dlls y no los han liberado y llamo y me dejan en espera no me resuelven el problema, pesimo servicio no me volveria a hospedar nunca ahi

Francisco Fernandez de Cevallos O.

Dec 30, 2019

Excelente ubicación, servicio y habitaciones.Pero lo mejor, es su ubicación. Cerca de ahí, Timothy Otools.No te lo pierdas.

Michael

Dec 28, 2019

4.5

Great location and spacious suites Talked to the front desk on two different occasions and neither of them understood how the parking garage work or could be the right ticket for access/proper charge. Now I have to deal with that after the visit ...

Bradley

Dec 24, 2019

I loved the BIG HOTEL feel when you walk in the lobby entrance and also the King Suite was absolutely GORGEOUS!!! Everything is so clean and modern! This is our 2nd time staying here and we are never disappointed! The $55/day parking charge :( We chose to go with SpotHero which was 1/4 the price, a covered garage and not even a block away but still, if someone doesn't know better, they'd just pay it and that's WAAAY too much for parking!

Amy

Dec 19, 2019

Located in a convenient area for tourists. Rooms were not clean enough.

Verified Hotel Guest

Dec 15, 2019

1.5

Not even a bottle water is offered in the room Room furniture were dusty,

Alyssa

Nov 13, 2019

A beautiful hotel with friendly and professional staff. The hotel and rooms felt clean, up-to-date, and definitely meeting and exceeding the value I paid for! I only wish I could have stayed longer!

Daniel

Oct 29, 2019

Clean and convenient. N/A

Verified Hotel Guest

Oct 17, 2019

Very clean. Great location.

Kevin

Oct 09, 2019

It felt like a great establishment for the price! Definitely nice for the price point. Early check in would have been nice.

Verified Hotel Guest

Aug 20, 2019

Good location and outdoor pool. Left a nice tip on the first night for the cleaning staff but they didn't replenish the towels or glasses or the coffee. Needless to say no tip on the second night.

Verified Hotel Guest

Jul 17, 2019

Outdoor pool. Warm cookie upon check in. Able to check in 2 hours prior to check in time.

Verified Hotel Guest

Jul 16, 2019

4.5

The parking leaves a lot to be desired.

Greg

May 17, 2019

the staff was so far above amazing, they very knowledgeable about the surrounding area restaurants, directions etc.. they were some of the nicest people I had ever meet the door man and the bellhop great. I would highly recommend staying there!!!!!!!!!!! parking rates were outrageous, don't rent a car for your stay in downtown Chicago cabs are way reasonable.

Verified Hotel Guest

May 17, 2019

It was my first time staying there and it was very clean the room was spacious. Got a soda and there was no price listed there was only a price list on the freezer I went to the front desk I informed the employee she said there was a list of the prices and stated where it was at took the soda back the list wasn't where she said it wa

Verified Hotel Guest

Apr 30, 2019

It was a very nice hotel and very quiet. It was convenient and close to downtown. We slept great!

Aaron

Apr 22, 2019

3.5

The staff was very friendly and accommodating!

Rebecca

Mar 26, 2019

Loved the room and location. Staff is excellent!! No

Christina

Mar 16, 2019

Great location; friendly staff

Candice

Mar 14, 2019

Location,staff and cleanliness! The only slight problem was we had a room that was connected to another room with a locked door between us and you hear them. Other than that it was perfect.

Verified Hotel Guest

Mar 02, 2019

Tv was great. Dirty towels in the closet. No way to call front desk from room phone, constant busy signal. The cookie was very hard and cold.

Verified Hotel Guest

Feb 27, 2019

Clean And comfortable room. Amazing breakfast included with this deal.

Verified Hotel Guest

Jan 15, 2019

I liked that they were responsive when I needed a new hotel room due to them initially assigning me to a room that was not yet clean and available. After letting them know the room also did not have hot water, they immediately assigned me to a clean room No

Héctor Arriaga Martínez

Dec 30, 2018

Muy buenas instalaciones y lo mejor del hotel es que está cerca de todo. Caminando sin problema y con insuperables vistas de la ciudad. Muy recomendable

Andrea

Mar 29, 2018

4.3

Hotel is very nice and staff are accommodating. The location is a small walk to shopping and navy pier. There are always taxis right outside and moat sightseeing attractions are about $11 each ride. I would definately stay here again. Rooms were very nice and location was great. The hotel bar is expensive and you have to pay if you want a fridge in your room. Parking at ramp across the street is $40 a day compared to $50 at the hotel.

Nicolás Morales

Dec 30, 2017

Buena ubicación, limpio y organizado. No hay problema en encontrar parqueo al rededor del hotel. La habitación es limpia y grande. La ducha es perfecta para un buen baño con agua caliente.

Katie Trost

Dec 30, 2017

Muy buena ubicación, el zaguán es muy bonito. Las camas son cómodas pero tienes que pedir un refrigerador en tu habitación, ya no hay en todas las habitaciones. Empleados amables.

Sandra

Aug 21, 2017

4.2

Very nice

NorthStar57660271490

Excellent booking

This booking couldn't have been better. Perfect location, unbelievable price. Our room was very clean and spacious for a downtown room. Staff was professional and courteous and breakfast was great...

robinmL3688EZ

Much improved

Hotel has undergone a renovation. Some remaining work in progress, but the lobby and dining areas look so much nicer, fresher. Staff is super friendly. Food service in the dining area and room...

Passport34754819211

Good hotel

This was a fine hotel. Rooms very clean and good space available. TV cable worked well with a wide selection of channels. Bathroom clean and well laid out. Adequate lighting and plug ins. Keycard...

barbprine

Annual Xmas Shopping Trip

This is a fabulous place to stay close to shopping on Michigan Ave and restaurants. Just a short walk, 2 blocks and you are on Michigan Ave. I have stayed here many times staff is helpful and...

Maps213909

Not what it used to beâ¦

Stayed at this location about 10 years ago and it was AMAZING. This time was mediocre at best. Bellhops werenât helpful, staff didnât address us after check in. No ice machine on my floor and key...

nikki2021126

Great stay!

I definitely recommend this hotel. The staff was kind and did an express checkout so that I did not need to go to the front desk as I was leaving. The rooms were clean and well kept. The bed was...

chunter536

Very clean, modern and quiet.

Its a great hotel. The cookies are warm but the room was cold. Staff was very inviting and helpful. The workout room was beautiful. There wasn't any food available for purchase after 7pm. They do...

bbcooks59

Fresh comfortable Hotel in âAâ location

Hotel has been remodeled very recently. Room was extremely comfortable and well designed. Staff friendly and responsive to our needs. Very safety and health conscious. Loved the convenience of...

Docradiograph

A nice birthday night in the city

My girlfriend and I stayed in this hotel on a Saturday night to celebrate my birthday. Itâs a nice hotel and a nice part of the city on E. Ohio St. near Michigan Avenue and near the lake. We stayed...

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