Experience Luxury and History at Pestana Palace Lisboa in Lisbon, Portugal

Pestana Palace Lisboa

Rua Jau, 54, In Lisbon (Alcantara), Lisbon, NA 1300-314, Portugal

Rating

4.6

Travelers Choice

2021

Price Level

$$$$

Rooms

190

Pets

May

Pestana Palace Lisboa, Lisbon

Pestana Palace Lisboa

Price & Availability

2 Մեծահասակներ, 1 Room

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Overall

Wonderful

4.6

494 reviews

1922

506

162

Customers Review

Value 4.2

Location 4.1

Cleanliness 4.7

Comfort 4.4

Neighborhood 4.1

Amenities 4.6

Condition 4.7

Recomendation 93.4%

“Jesica santos (room service)... assim que me viu.. "o dr. luis marques, pÔs lhe cameras em casa"!... vitor neves.. (dividir tips.. 80/20)"eles vÊem te a tomar banho"... constanÇa silva.." veijo te a tomar banho em casa! (no supermercado!) ...vive em sÃo joÃo do estoril! e gosta muito da sua privacidade!!... usam nano tecnologia, nÃo se vÊ a olho nu!! partinhem esta informaÇÃo para que mais pessoas (idonias) se possam defeder.”

— Mna

“Hotel de charme 5 estrelas na Ajuda. Localização sossegada, perto do rio e de Monsanto. Boas amenidades e serviço de qualidade. Edifico clássico que contrasta com restante hotel mais moderno. Tem um pouco de tudo.”

— Diogo Martins

Customers review

Overall Wonderful, 4.6

Value 4.2

Location 4.1

Cleanliness 4.7

Comfort 4.4

Neighborhood 4.1

Amenities 4.6

Condition 4.7

Recomendation 93.4%

Joao Zanatti

Jan 29, 2022

É um Palace Hotel, é do Grupo Pestana,isto só por si é é belíssimo.

Luis Miguel Caldeira

Jan 22, 2022

Staff maravilhoso e o todo é simplesmente divino

Andre M

Jan 08, 2022

A wonderful hideaway in the center of Lisbon. There is an air of grandeur (but not pomposity) about the place, especially in the grand vaulted hallways and public rooms. Sheer refinement. The staff are wonderful - their friendly attitude and efforts made us feel like home from the first moment. No detail was overlooked. Amenities are all excellent - we made full use of the gym, indoor heated pool and spa. Everything was perfectly clean and high quality. Even the food surprised us - the in-house smoked salmon and duck magret were divine and the selection of cocktails and wines was great. We’ll certainly be coming back!

Diogo Martins

Dec 12, 2021

Hotel de charme 5 estrelas na Ajuda. Localização sossegada, perto do rio e de Monsanto. Boas amenidades e serviço de qualidade. Edifico clássico que contrasta com restante hotel mais moderno. Tem um pouco de tudo.

Mna

Dec 12, 2021

Jesica santos (room service)... assim que me viu.. "o dr. luis marques, pÔs lhe cameras em casa"!... vitor neves.. (dividir tips.. 80/20)"eles vÊem te a tomar banho"... constanÇa silva.." veijo te a tomar banho em casa! (no supermercado!) ...vive em sÃo joÃo do estoril! e gosta muito da sua privacidade!!... usam nano tecnologia, nÃo se vÊ a olho nu!! partinhem esta informaÇÃo para que mais pessoas (idonias) se possam defeder.

Mike Lovelock

Nov 30, 2021

Great hotel. Prime location - short walk down to the water and along the beach. Good food just a short distance away

Robbert-Jan van Oijen

Nov 19, 2021

Beautiful hotel, located in an old palace with two additional wings built next to it and therewith surrounding the beautiful garden. In the end of the garden, you can find the gym, an outdoor pools, and an indoor pool. The rooms are OK, but honestly more 3 stars than anything else. Not too big and the bathroom was pretty old fashioned and small. The staff is very friendly and amazing in supporting their guests. The breakfast is really good too with a wide selection of food. Fruits, eggs, meats, fish, breads, etc. Location is very nice too, although a bit further away from the city center. But Ubers are very inexpensive. Overall, I felt at home and the only remark is that it doesn't feel to me as a 5 stars hotel (except for the building and staff).

Nov 13, 2021

I leave my comment again via leaving. The hotel was beautiful and every staff were very friendly. The bar and piano playing at night were lovely too.

Catarina Aguiar

Nov 08, 2021

Excelente equipa. Há muito tempo que não era tão bem atendida com simpatia genuína e disponibilidade total !!! Muitos parabéns a todos os que trabalham e contribuem para uma experiência ao cliente extraordinária . As pessoas,de facto, fazem a diferença !!!

Frank Wagner

Nov 02, 2021

I love this place! You will love it too if you are okay with shabby chick, old style hospitality, quiet places, the Charme of the early 20th Century.

Fernando Lopes PORTUGAL INVENTARIUM-SCIENCE

Nov 01, 2021

Again, the best Palace in Lisbon, we can find to realize a Ceremonial Gala. For a few years we do our annual ceremonies in Pestana Palace, and it's been a pleasure to Work with an Excellent Team of High Level Professionals. Yesterday, we proudly realized the "7° Edition of International Gala of Innovation" in Valleflor Blue Salon. As always, it was a well succeeded initiative. My personal Salutes to the Fantastic Team Crew. I advise Pestana PalaceEvents.

Carlos Santos

Oct 25, 2021

Fabuloso hotel. Com jardins fabulosos. Atendimento e todo o serviço de qualidade muito superior. Os quartos são magníficos. Tem uma Spa maravilhoso. A piscina interior é interessante. A exterior é fabulosa. Com toda a decoração do palácio original, incluindo a capela. Muita elegância.

Francisco Ramirez Gomez

Oct 25, 2021

tendia que eponerle menos 5 estrellas pero no es posible, todo se cae a pedazos sin mantenimiento carisimo para lo que ofrecen tienes qu epagar por el agua y el cafe. no recomendable

Jorge Enrique Pinillos Ramirez

Oct 25, 2021

Best hotel in Lisbon by far. Others don't even come close!!

Andreas Reif

Oct 15, 2021

Such an amazing hotel, the gardens are fatastic and the overall atmosphere is just like a fairytale. Beautiful!

Raluca

Oct 11, 2021

A turn of the century building housing a 5 stars hotel. Lavish interiors and great views over the 25 April bridge from the lovely gardens.

Stella

Oct 10, 2021

Nice traditional hotel to stay while in Lisbon. Great breakfast and lovely sitting rooms.

Jason

Oct 04, 2021

The pictures of the palace and grounds speak for themselves, but all I can say is wow, what fantastic staff. All the staff were genuinely friendly and helpful, but in particular, Luiza and Miguel went above and beyond to help us, before, during and after our stay. In terms of hospitality, it is perhaps the best hotel I have stayed at in Europe.

Ana Cotrim

Sep 08, 2021

Tem uns jardins fantásticos para passear e experimentar o ChicNic. Recomendo a degustação no resraurante Casa do Lago.

Maria Lurdes Silva

Sep 08, 2021

Belo local. Merece uma visita. Lanche muito bom

Jorge Blanch

Sep 08, 2021

Fantástico espaço verdejante e apalaçado, no meio da cidade, monumento nacional. Parabéns ao Responsável da segurança que me guiou pelo espaço. Excelente profissional.

Rafael Nogueira

Aug 16, 2021

I was expecting more from a hotel that positions itself as a 5-star. The hotel is nice, but not a 5 star in my view. The highlight is the facilities and its structure, good location, specially if you rented a car and in a historical building with cared gardens and nice pool. The food and kitchen service was the downside. The staff is mostly very nice and proactive. The breakfast is nice. The pool bar is average and expensive, it takes a lot of time to be served (1 person serving too many people when I was there), food took 70+ minutes to come (simple pasta with red sauce from kid’s menu) and the food was not super good. The dinner for me was a big disappointment, very expensive and the food was really average. Way better to go outside of the hotel. We had the unfortunate situation that we went for dinner at the same time of a wedding that was happening in the hotel and the service was horrible, it took ages for the food to come (50+ minutes again) and some options were not available due the wedding (like for example a basic mashed potatoes from the kid’s menu). They were clearly prioritizing the wedding over the “normal” guests which was really disappointing. If you are vegetarian or vegan, this is not a place for you. The options are extremely limited and not at all tasty. I expected more from a 5 star hotel.

Giuliano Nemes

Aug 08, 2021

Boa tarde Estive hoje por volta de 11de manhã no Pestana Palace hotel para carregar o carro Tesla Tive que levar a minha irmã com o outro carro e fiquei muito desapontado,humilhao quando o vosso fincionario pediu a chaves so carro de minha irma que veio so acompanhar-me .Menciono que o meu carro Tesla encontrava-se no piso -2 para carregar e o carro de minha irma que ficou sem chaves estava no estaconamento exterior junto a hotel!Nao vim de Suica para robarnada aqui no vosso hotel!Acho uma falta de respito e garanto que vou dizer a todosos meus amigos e conhecidos o acontecimento!Menciono que o meu carro estava atras das cancela so abrem quando a recepcao do hotel o permite.Por isso fiquei preso la ,e nao consiguimos ir comer,ja que o carro ficava no minimo 6 horas na carga!Muito humilhados nos sentimos eu e a minha irma!!!Se acontecia isso no pais onde vivo era caso de tribunal!Por isso espero que remediam o vosso erro o mais rapido posivel!Ninguem tem direito aprenderviatura como garantia por 6euros!

Marco António Sousa

Aug 08, 2021

Mais do que um hotel, um lugar cultural com um atendimento que mete muitos hotéis 5 estrelas no bolso.

Manuel Gomes

Aug 08, 2021

imperdiiiiiiivel. um paraiso (tropical) dentro de Lisboa , num palácio lindiiiiiissimo

José Luis Basterra Molina

Nov 08, 2020

Realmente único, no conozco otro hotel en Portugal con ésta categoría, no con ésta clase. El palacete clásico crea un magnífico ambiente, amplios salones y espacios comunes, salón de desayuno con vistas a la terraza y al jardín, tiene otras dos alas anexas y zona de ocio, gimnasio, piscina al aire libre, piscina climatizada, jardines con cafetería, etc. Resalta la amabilidad de los recepcionistas y su profesionales, en realidad desde el portero hasta el personal de servicio. La última vez me acompañaban mis hijas y tuvimos una habitación muy amplia y confortable. La ubicación no es céntrica, pero su estilo y servicio lo compensa todo. Excelente.

Miguel

Nov 08, 2020

Maravilloso Palacio, excelente desayuno, jardines y salones, no tanto la suite junior, algo caduca en decoración...y ala restauración le falta un hervor para estar al nivel que debería,aún así, un hotel de lujo encantador y de gran valor patrimonial. Excelente personal entrenado para agradar y facilitar todo. El hotel en si tiene una excelente relación calidad precio , en habitaciones y restauración, aunque excesivamente caro en bar bebidas y servicios.... en resumen un gran hotel , a la altura de las mejores ciudades del mundo,con algunos fallos ... y deficiencias ..pero que no estropean una estancia sublime. Para amantes del vintage y del lujo,o como experiencia a los que preferimos otro tipo de hoteles como es mi caso .

Dolly R. Núñez

Nov 08, 2020

Sitio de gran categoría y en un entorno ideal y tranquilo. Un poco alejado del centro

Sara A. R.

Nov 08, 2020

Precioso palacio decorado con mucho gusto. Habitaciones muy confortables y excelente desayuno. El personal del hotel muy atento y cordial

Feb 20, 2020

Great hotel and great service. Will definitely come back again.

Virginia Del Villano

Feb 12, 2020

Impactante este restaurado Palacio que fuera sitio de vacaciones del Marqués de Villa Flor. Un lugar que contiene la historia de la antigua Portugal.

Linda Baerend

Jan 11, 2020

Gorgeous property with a fantastic breakfast. Fantastic service as well. If you want to spoil yourself, do it here.

Steve Smith

Dec 15, 2019

Great historic hotel w/ a distinguished guest list & 5-star service. Old world charm included. Highly recommended!

Marcus K.

Nov 28, 2019

Very nice hotel. Be sure to read the fine print of your rooms when you register. There seems to be quite a difference in room size and amenities. Some have coffee makers. Some don’t. Some have balconies or porches and others do not. Our room ended up being quite dark and gloomy. Has very nice indoor and outdoor pools. Not quite big enough for lap swims but can do in a pinch. Has gym and on site spa for massages. Pool area also includes hot tub, sauna and steam bath. Breakfast bar is very nice. Lots of breads, fruits, cheeses and meats to choose from. Different styles of eggs, pastries, yogurts in cereals. Coffee, tea, juices, and mimosas available too. Really wish we could have such nice breakfast spreads in the states but hey, that’s one of the things that makes Europe special. Location is close to Belem and the Conference Center. Quite far from the down town tourist sites though.

José Luis Cruz A.

Nov 21, 2019

This is an incredible hotel. Gorgeous gardens and an amazing view to the city. The hotel was indeed a palace and it is so, but so, beautiful inside. You feel you are in another time. Recommended by far.

Oscar Benitez Duarte

Nov 08, 2019

Hermoso hotel...algo alejado del centro histórico pero si se busca un lugar tranquilo y elegante es ideal. Muy díficil encontrar las cosas hay que usar el mapa.

Gerardo Novoa Garbajosa

Nov 08, 2019

Lugar cuya elegancia va más allá de su edificio.

Rochi Cortes

Nov 08, 2019

Es Magnífico! Inmensos y tupida vegetación en sus jardines y un piscina de pelicula!!!

Javier Villanueva Alonso

Feb 12, 2019

Maravilloso hotel, el precio asequible( íbamos a un evento y Posiblememte teníamos descuento)

Monica NegrÓn

Feb 12, 2018

Hotel muy muy bonito un palacio y te sientes como una reina en todo momento el sitio es muy relajante el jardín exuberante y maravilloso y puedes pasear todo el día en la piscina es preciosa y la piscina interior el jacuzzi la sauna son gratis el palacio es muy bonito y está muy bien cuidado el desayuno está bastante bien y están muy pendientes de ti todo el tiempo desde que llega y te suben las maletas a la habitación hacer si te falta alguna toalla más y la habitación o algún detalle en el desayuno es un sitio ideal para parejas para descansar y para deleitarse con todo el entorno

Stay01306451215

The best hotel with excellent accommodation and service.

The best hotel with excellent accommodation and service. The interior and exterior amaze with their individuality and beauty. It is difficult to find a more peaceful and beautiful place to stay...

Stay54447204101

Excellent

hotel at the highest level, great , nice, helpful, service everything is trying to settle in a flash, beautiful, quiet garden where you can relax on the bench, delicious breakfasts, comfortable...

Zoe G

Regal Rest!

Wonderful experience in beautiful surroundings. Will return in warmer weather to lounge at the pool in the beautiful gardens. All of the staff were very professional and welcoming. Friendly and...

Patrick B

Incredible Wedding Night

We had the most beautyful wedding night possible in Pestana Palace Lisbon! Everything was just perfect and even better than we imagined it. All Team Members did their outmost to make this evening so...

PieterJanV35

Wonderful stay!

Although a little bit out of the city centre, it is close to the biggest congress center, and in between the city center en Belem. Situated in a magnificent building. Very friendly staff. No request...

PaulMeester

Beautiful building, charming and pleasant

This beautiful classic hotel has great details from the era it has been build. This gives a wealthy and rich atmosphere. It is located in a quiet part of Lisbon, close to the riverside and center. I...

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