Homewood Suites by Hilton New York Midtown Manhattan Times Square South
312 West 37th Street, Near Madison Square Garden, New York, NY 10018, United States
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
293
Pets
Yes
from $ 3,488.24
30
мая
Homewood Suites by Hilton New York Midtown Manhattan Times Square South, New York
Price & Availability
Select your room
Standard King Studio with Sofa ·
Bed & Breakfast · King
Non Refundable
Standard King Studio with Kitchen, Extra Bed, and Sofa ·
Bed & Breakfast
Standard King Studio with Extra Bed ·
Bed & Breakfast
Non Refundable
Premium King Studio ·
Bed & Breakfast · King
Non Refundable
Premium King Studio with Kitchen ·
Bed & Breakfast
Standard Studio ·
Bed & Breakfast
Non Refundable
Estudio, 1 Cama De Matrimonio Grande Con Sofá Cama, No Fumadores (efficiency) ·
Bed & Breakfast
Non Refundable
Premium Studio ·
Bed & Breakfast
Non Refundable
Standard King Studio with Kitchen, Extra Bed, and Sofa ·
Room Only
Non Refundable
Standard King Room (Accessible) ·
Bed & Breakfast · King
Non Refundable
Standard King Room with Kitchen and Balcony (Accessible) ·
Bed & Breakfast
Premium Room ·
Bed & Breakfast
Non Refundable
Standard Room ·
Bed & Breakfast
Non Refundable
Standard King Studio Suite ·
Bed & Breakfast
Non Refundable
Standard King Studio ·
Bed & Breakfast · King
15% discount
Non Refundable
Standard 2 Queen Studio (Accessible) ·
Bed & Breakfast · 2 Queen
Non Refundable
Premium King Studio with Kitchen ·
Room Only
Non Refundable
Standard 2 Queen Studio with Kitchen (Accessible) ·
Bed & Breakfast
Standard King Studio with Extra Bed ·
Room Only
Non Refundable
Premium King Studio ·
Room Only
Non Refundable
Standard Studio Suite (Accessible) ·
Bed & Breakfast · 1 King Bed
Non Refundable
1 King Bed - Premium Studio ·
Bed & Breakfast
15% discount
Non Refundable
1 King Bed - Accessible Nonsmoking Room ·
Bed & Breakfast
15% discount
Non Refundable
2 Queen Beds - Accessible Nonsmoking Studio ·
Bed & Breakfast
15% discount
Non Refundable
1 King Bed - Accessible Room ·
Bed & Breakfast
15% discount
Non Refundable
Standard King Room (Accessible) ·
Room Only
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
1714 reviews
5
2414
4
1087
3
242
2
78
1
62
Customers Review
Location 5
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.5
Amenities 4.5
Condition 4.5
Recomendation 88.3%
“My family and I stayed here for an extended weekend as a short getaway. Our room was clean, but quite small. We had a king efficiency studio with "twin" sofa bed. My children sleep on a twin bed at home, and I must say this was sub-twin size at best. On the other hand, the king bed was very comfortable and adequately sized. Our flight came in early and we did end up having to wait until close to 4pm (the "official" check in time) to get a room. The front desk staff kindly kept watch over our luggage and even gave my children a bag of chips to help hold over their hunger. However, we still had to busy ourselves and find a real meal , as we waited nearly 4 hours before any rooms were available. I can't say that I have experienced this many times with any hotel chain I have ever stayed with. Arriving early is usually not a problem, but I could see that one front desk staff in particular was trying very hard to accommodate us as best as she could (kudos to Rochelle!).The first morning we were here, breakfast was well stocked and had ample variety of hot items (including eggs, potatoes, pancakes, beef, etc), pastries, cereal, yogurt, and a great variety of fresh fruit. However, the second day was very disappointing. I came out to eat around 9:40 (breakfast isn't over until 10:30) to find almost no pastries, none of the fruit medley, no bananas, and many other items quickly vanishing and not to be replenished. As a person on a plant based diet, a variety of fresh produce is essential. However, the cafeteria workers (like Lizbeth) explained the situation and seemed equally frustrated with being unable to meet the needs of the guests. Lizbeth directed me to whom I should address my concerns. I went to front office and was met with EXEMPLARY customer service from Rochelle. She was aware of my health issues and dietary needs and went above and beyond the call to go to a nearby store to purchase some fresh fruit and additional food items for me. This level of customer care and hospitality is rare and should be commended! Employees like Rochelle are an asset to the Hilton brand! Rather than excuses and empty apologies, she affirmatively took steps to rectify the situation. Rochelle's concern and actions are the epitome of customer service. While there were some minor cosmetic issues with the room (peeling wall paper in the bathroom, touch up paint needed) that I felt could be better, this was an overall pleasant stay. The hotel is walking distance to many shops, restaurants and NYC hot spots. But the amazing staff, especially Rochelle at the front desk, is what sets it apart! We would definitely come back again.”
— Michelle Johnson
“Excelencia no atendimento solícitos aos nossos pedidos em geral limpeza ambiente familiar preocupados com nosso bem estar e segurança portaria 24 HScafé muito bom. E outros agrados estacionamento tudo gratuito no geral excelente!!!!!!!!! Sem dúvida nos hospedariamos de novo! Este em Orlando Flórida”
— MDC Costa
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