Won a one night stay here via a charity auction back in ‘14. My stay was only okay, and was told that I was not entitled to breakfast, even though it was included in the details for my package.

DO NOT USE THIS PLACE FOR CONFERENCES UNLESS YOU WANT TO WRONGLY CHASED FOR UNPAID PARKING FEES - we held a conference here back in July 2018. We paid for the parking on arrival and still we all received a parking fine. I rang up and spoke to the manager at the time and he told me this would be resolved as there’s a record of my payment. Since then, for the last 4 years I’ve been harassed by ‘debt collection bailiffs’ for a sum of £170. I probably get one every 6 months which then means I have to call this hotel and they tell me they will sort it. Absolute joke - take your business elsewhere.

I hardly stay in hotels but with the price the rooms went for, I was expecting a certain standard. The location of the hotel is great, easy to walk to city centre and all that. The reception was a nice place, it went with the money I paid for. The room was really spacious. It had a safe, iron and an ironing board amgost the usual things. It unfortunately didn't have a kettle with cups and tea bags. It's interesting to see a review saying they had. The bathroom was also huge and beautiful. The building is antique and it is all nice but my room didn't have a window I could open. During the night it was hot and there was no way of cooling it down even though my thermostat was off. To some people, it wouldn't be a problem but for me it was. Also, my table lamp was not working. Having done a few budget hotels, I felt they would be on top of their game. I loved the gym. It was small but it had the things needed in my opinion. Also enjoyed the swimming pool. I unfortunately didn't eat there so I cannot comment on the food. Would I come again? I'm honestly not sure, I feel I've had better experiences at a cheaper price.

Booked a spa day here with my wife. Glad we didn't arrive too early as very little to do. Lovely greeting at the front door to be directed to the spa downstairs. Arrived downstairs to fill in forms for our massages later. Given towels but no robes or slippers, which I would have expected for a spa day, especially when massages were included. Very clean changing rooms and walked into the spa to see a sign stating to shower before entering the spa, sauna and steam room. 'there is no sauna' we discovered after searching and then asking. The pool was small but lovely and warm. It was actually warmer than the jacuzzi! The jucuzzi we had to ask the staff to turn the heating up multiple times. The steam room had no steam and again staff had to be asked to fix. Really not what I expected from a spa day after travelling from Swansea to Birmingham for a spa day! Thought we were in good hands with a Marriott but apparently not. Not much to do for a few hours while we waited for our massages, which were excellent. Thank you Jasmine for our massages, so relaxing and professional. On the whole very disappointing experience and we left straight after the massages due to lack of working facilities. After speaking to regulars at the spa, they said that the facilities are often not working and they always have to speak to staff to get things working. They only go there because its quiet in the spa and gym, which probably says a lot about the place.

Really enjoyed my stay at the Marriott, as soon as you walk through the door, the reception area is grand and the receptionists are so well mannered. The room was comfortable and clean and had everything you could need, tea/coffee, luggage space and toiletries. The reason for 4 instead of 5 stars, the pool was closed for maintenance during the stay, which unfortunately was the only reason I had booked this hotel specifically (for one night was over £300). While friendly, the catering people serving for breakfast seemed a bit confused with every request made (the food was fantastic though!). I would highly recommend this hotel.

My friend and me attended here today for a spa day. Staff very friendly. Food in the bar was lovely. The leisure facilities...well...very outdated changing rooms, dirty toilets, filthy showers full...

Customer service in this hotel was superb! We were impressed with everyone we came in contact with. Genuinely, every staff member was truly outstanding. Multiple staff members went above and beyond...

I am really upset, staff was great but the spa facilities - changing room was terrible. It isnt modern which is fair, but hair was everywhere, floors dirty, toilet wasnt great, showers and sink wasnt...

I had an amazing stay at this fabulous hotel! Superb service and great food. I absolutely enjoyed the stay and will be recommending this hotel to my family friends. Thank you everyone at Birmingham...

We stayed for two nights with my family. The room was spacious and perfect for us. The staff when I arrive was great kind and professional. The hotel was clean and good covid measure. Definitely will...

As others have attested, what makes this hotel stand out from others is the wonderful staff they employ who were always attentive, friendly, helpful and welcoming - a real credit to the hotel. Our...